osTicket
Freshdesk
Intercom
Zendesk
LiveAgent
tawk.to
JivoChat
TextUs
Bugify
Pivotal Tracker
jtrac
16bugs
PlayNice.ly
Traq
asitrack – Assisted Issue Tracking
Linear
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Based on our record, osTicket seems to be a lot more popular than Bugify. While we know about 38 links to osTicket, we've tracked only 1 mention of Bugify. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
I recently wrote a review of Bugify on Capterra (a software review site) and have been given a referral link to share with other Bugify users through the Capterra Reviewer Referral Program. The first five people who write a high-quality review on Bugify using my link will receive a $15 gift card from Capterra! Source: almost 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Pivotal Tracker - Pivotal Tracker: The awesome, lightweight, agile project management tool for software teams. Get your 30-day Free Trial started today!
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
jtrac - JTrac is an open source and highly customizable issue-tracking web-application written in Java.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
16bugs - 16bugs is an all-in-one bug tracking software that makes it easier for you to manage all sorts of bugs in performance with the simple interface; ultimately, you will be more productive for sure.
