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jtrac VS ZenDesk

Compare jtrac VS ZenDesk and see what are their differences


JTrac is an open source and highly customizable issue-tracking web-application written in Java.

Zendesk is a beautiful, lightweight help-desk solution.
jtrac Landing Page
jtrac Landing Page
ZenDesk Landing Page
ZenDesk Landing Page

jtrac details

Categories
Project Management Task Management Software Development
Website jtrac.info  
Pricing URL-
Details $-
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Release Date-

ZenDesk details

Categories
Help Desk Support Customer Support
Website zendesk.com  
Pricing URL Official ZenDesk Pricing  
Details $-
Platforms
-
Release Date-

ZenDesk Pricing
ZenDesk Pricing Screenshot

jtrac videos

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ZenDesk videos

Zendesk product demo

More videos:

  • - Introduction to Zendesk Support (for beginners)
  • - Zendesk Review

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Reviews

These are some of the external sources and on-site user reviews we've used to compare jtrac and ZenDesk

jtrac Reviews

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ZenDesk Reviews

Freshdesk vs Zendesk – An Expert Review for You
Zendesk is a unique combination of industry knowledge, user and customer requirements as well as innovation. There are thousands of people and businesses that rely on Zendesk to manage their clients on a daily basis.
Source: sprout24.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
In this guide, we listed ten possible alternatives to Zendesk. Some apps like Freshdesk are clearly a better option; however, the other apps may simply provide a choice and don’t instantly reflect superior features over Zendesk’s. Take a close look at the reasons why you should prefer the app over Zendesk or vice-versa.
8 Zendesk Alternatives to Rock Your Customer Service
When it comes to organizing community portal, zendesk won’t do a good job as helpdesk should be not just ticketing system but overall support solution. If you want solution especially self-hosted one, UseResponse would be an option https://www.useresponse.com Organizing multi-forums and providing instant support to customers makes it stand out on the market and easier tools...
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Today you need to offer support via email, Twitter, Facebook, and perhaps phone. Tomorrow, who knows which new social networks and communications tools will be most popular? Zendesk is ready either way. It's designed to enable you to help your customers wherever they are, with support for tools to add chat, SMS, and much more—along with CRMs, forms, and other tools that can...
Source: zapier.com

What are some alternatives?

When comparing jtrac and ZenDesk, you can also consider the following products

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TeamClerk - Team Clerk is project and task management software that automatically keeps your team organized and monitors progress of all of your projects and tasks. Let us organize what you do,so you can focus on why you do it.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

Bugzilla - Bugzilla is a "Defect Tracking System" or "Bug-Tracking System".

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

User comments

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