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osTicket VS Jira

Compare osTicket VS Jira and see what are their differences


osTicket is a widely-used open source support ticket system.

The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.
osTicket Landing Page
osTicket Landing Page
Jira Landing Page
Jira Landing Page

osTicket details

Categories
Help Desk Customer Support Customer Service
Website osticket.com  
Pricing URL-
Details $-
Platforms
-
Release Date-

Jira details

Categories
Project Management Software Development Agile Kanban Task Management Bug Trackers
Website atlassian.com  
Pricing URL Official Jira Pricing  
Details $paid Free Trial $7.0 / Monthly (Above 10 Users)
Platforms
-
Release Date-

Jira Pricing
Jira Pricing Screenshot

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • - OSTicket: a Customer Support solution for online communities
  • - OsTicket - Pretty much cover everything!

Jira videos

JIRA in a Nutshell demo video

More videos:

  • - Jira Core Walkthrough and Review
  • - (2018) The NEW Jira Begins Now - Modern Software Development

Category Popularity beta

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Jira

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Jira Reviews

The 8 Best Basecamp Alternatives for Your Projects
Like Basecamp, I consider Jira to be more of a collaboration tool because it offers everything you’d expect from a project management software except any financial management features (budget reports and client invoicing). It’s perfect for tracking your tasks, communicating with your team, sharing project materials, and reporting on project progress. One way Jira definitely...
Source: www.fool.com
22 Best Wrike Alternatives For Project Management in 2020 (Free & Paid)
Pros: Jira is highly customizable, with more than a thousand add-ons and the ability to integrate with hundreds of other tools. Jira can create great reports for both road-mapping and agile project management. It also has issue-tracking and prioritization capability.
Clubhouse announces new collaboration tool and free version of its project management platform
In an interview with TechCrunch, Clubhouse also discussed how the offerings will provide key competitive positioning against larger incumbents in the software project management space. Clubhouse has long competed with Atlassian’s project management tool “Jira,” but now the company is doubling down by launching Clubhouse Write, which will compete head-on with Atlassian’s team...
Source: techcrunch.com
The 10 Best Free Wrike Alternatives To Use in 2020 (Free & Trial)
Coming with features supporting multiple Agile frameworks, Jira makes sure you get things done right from the beginning. You can get access to a vast library of Agile reports for tracking your project performance in real-time, like burndown and burnup charts, sprint reports, and velocity charts, etc.
12 Best JIRA Alternatives in 2019
JIRA is a Defect tracking tool. It is used for Agile testing as well as project management. JIRA is one of the finest tools, but it does have a few drawbacks. Here is a list of top JIRA alternatives available from the competition.
Source: www.guru99.com

What are some alternatives?

When comparing osTicket and Jira, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

User comments

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