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Oracle Advanced Security VS LiveAgent

Compare Oracle Advanced Security VS LiveAgent and see what are their differences

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Oracle Advanced Security logo Oracle Advanced Security

Stop would-be attackers and reduce risk of unauthorized data exposure with advanced security database technologies from Oracle. Together, encryption and redaction form the foundation of defense-in-depth, multilayered database security solutions.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Oracle Advanced Security Landing page
    Landing page //
    2022-09-27
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Oracle Advanced Security features and specs

  • Data Encryption
    Oracle Advanced Security provides strong encryption capabilities to protect sensitive data both at rest and in transit, ensuring compliance with regulatory requirements and reducing the risk of data breaches.
  • Transparent Data Protection
    It offers transparent data encryption (TDE) which allows encryption of data without requiring changes to applications, minimizing the impact on performance and operations.
  • Comprehensive Compliance
    The solution helps organizations meet various compliance standards such as GDPR, PCI DSS, and others by integrating encryption and data redaction features.
  • Data Redaction
    Advanced Security includes functionality to redact sensitive data dynamically, providing an additional layer of security by obscuring data from unauthorized users based on policies.
  • Ease of Implementation
    The tools provided by Oracle enable straightforward implementation of security measures across Oracle databases, streamlining processes for database administrators.

Possible disadvantages of Oracle Advanced Security

  • Cost
    Oracle Advanced Security can be expensive, particularly for small to medium-sized businesses, due to licensing fees and the cost associated with deployment and maintenance.
  • Complexity
    Implementing and managing advanced security features can add complexity to database management, requiring specialized knowledge and potentially increasing administrative overhead.
  • Performance Overhead
    While generally optimized, encrypting data can introduce some performance overhead, which may impact database efficiency, especially in high-transaction environments.
  • Vendor Lock-In
    Using Oracle Advanced Security may increase dependency on Oracle solutions, limiting flexibility when considering alternative database systems or support from third-party vendors.
  • Upgrade Requirements
    To make full use of Advanced Security features, organizations may need to upgrade their Oracle database to a version that supports these functionalities, which could involve additional time and expense.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Oracle Advanced Security

Overall verdict

  • Oracle Advanced Security is a reputable and effective solution for data protection, especially for enterprises that are already using Oracle's database solutions. Its strong encryption features and seamless integration within the Oracle ecosystem make it a worthwhile investment for those requiring high-level data security.

Why this product is good

  • Oracle Advanced Security is generally considered a strong product due to its comprehensive approach to data encryption and protection. It offers robust features such as Transparent Data Encryption (TDE), which protects both data at rest and in transit. Additionally, it supports strong authentication methods, regularly updated security algorithms, and seamless integration with other Oracle products, which further enhances its effectiveness. The solution also facilitates compliance with various regulatory requirements by protecting sensitive data against unauthorized access.

Recommended for

    This solution is particularly recommended for medium to large enterprises that deal with sensitive information and are already part of the Oracle ecosystem. Companies that operate in regulated industries such as finance, healthcare, and government, where compliance with data protection regulations is critical, would benefit greatly from Oracle Advanced Security.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Oracle Advanced Security videos

+ Add

TDE Demo for Oracle Advanced Security (Oracle Database 12c) - Part 3

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Oracle Advanced Security and LiveAgent)

Oracle Advanced Security

LiveAgent

Security & Privacy
100 100%
Security & Privacy
0% 0
Customer Support
0 0%
Customer Support
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Oracle Advanced Security and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Oracle Advanced Security and LiveAgent

Oracle Advanced Security Reviews

We have no reviews of Oracle Advanced Security yet.
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LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Oracle Advanced Security and LiveAgent, you can also consider the following products

DBHawk - Datasparc features DBHawk, online SQL Tools designed for Oracle, MS SQL Server and other databases.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Imperva Data Protection - Secure your data from attacks and simplify regulatory compliance. Imperva data security protects what matters most for your business – your data.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Scuba Database Vulnerability Scanner - <h3 class='hdg hdg_3'>Download Scuba, a free tool that uncovers hidden security risks</h3> <div class='media' style='position:relative; margin: 18px 0; width:100%;'> <div class='media-video js-modal' style='display:inline-block;' data-content='<…

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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