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OpsGenie VS ngDesk

Compare OpsGenie VS ngDesk and see what are their differences

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OpsGenie logo OpsGenie

Alerting and On-Call Management for Dev&Ops Teams

ngDesk logo ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.
  • OpsGenie Landing page
    Landing page //
    2023-07-22
  • ngDesk Landing page
    Landing page //
    2022-10-29

OpsGenie videos

+ Add

Webinar: Introduction to Opsgenie

More videos:

  • Review - Opsgenie: Reporting and Analytics
  • Review - Opsgenie's Post Incident Analysis Report

ngDesk videos

+ Add

Free Freshdesk Alternative: ngDesk

More videos:

Category Popularity

0-100% (relative to OpsGenie and ngDesk)

OpsGenie

ngDesk

Monitoring Tools
93 93%
Monitoring Tools
7% 7
Incident Management
86 86%
Incident Management
14% 14
Notifications And Alerting
75 75%
Notifications And Alerting
25% 25
Site Reliability
85 85%
Site Reliability
15% 15

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OpsGenie and ngDesk

OpsGenie Reviews

Best network monitoring tools of 2020: remote monitoring and management (RMM)
Another strong player in this field is OpsGenie. This operations management service is based in the cloud and its alert notifications extend to mobile as well as desktop, so you can receive network updates via email, SMS and voice calls no matter where you are.
Source: www.techradar.com
PagerDuty Alternatives
OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.
Source: zapier.com

ngDesk Reviews

  1. ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

What are some alternatives?

When comparing OpsGenie and ngDesk, you can also consider the following products

PagerDuty - Cloud based monitoring service

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

VictorOps - We make on-call suck less & help teams to solve problems faster.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

xMatters - xMatters transforms event data into intelligent communication IT teams, avoiding outages and disruptions

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