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Oh Dear! VS Zendesk

Compare Oh Dear! VS Zendesk and see what are their differences

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The platform for exceptional customer service at scale. featured
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Oh Dear! logo Oh Dear!

Website monitoring, without the hassle

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Oh Dear! Landing page
    Landing page //
    2022-12-05
  • Zendesk Landing page
    Landing page //
    2024-05-06

Oh Dear! videos

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Oh Dear! and Zendesk)

Oh Dear!

Zendesk

Website Monitoring
100 100%
Website Monitoring
0% 0
Customer Support
0 0%
Customer Support
100% 100
Uptime Monitoring
100 100%
Uptime Monitoring
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Oh Dear! and Zendesk

Oh Dear! Reviews

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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Oh Dear! might be a bit more popular than Zendesk. We know about 9 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Oh Dear! mentions (9)

  • Freelancers with multiple sites/clients: what tools or services do you use to monitor your sites? How do you make sure you're the first to know if a site goes down or a CPU is getting overloaded?
    Https://ohdear.app in combination with https://spatie.be/docs/laravel-health. Source: 11 months ago
  • Laravel: Are there any successful SaaS websites built with it?
    I've made a couple of SaaS products using Laravel. One of them is Oh Dear which is both super stable on a technical level, and commercially very successful as well. Source: about 1 year ago
  • How do you manage your technical or transactional emails?
    Pretty cool article how Spatie over in DE handles it in ohdear.app and other SAAS: https://mailcoach.app/blog/18-creating-an-onboarding-email-drip-campaign-using-mailcoach. Source: about 1 year ago
  • Is there a tool to email alert clients when their website goes down?
    I use https://ohdear.app/ for the same and other checks. You can add per-site notifications to specific emails (or other channels) about any of the supported events. Source: over 1 year ago
  • Is hetzner down?
    Setup some monitoring system like https://ohdear.app/ or Uptime Kuma (install it in on some other provider's machine). Source: over 1 year ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Oh Dear! and Zendesk, you can also consider the following products

WebGazer - Monitor your website's availability with WebGazer, review its performance and get instant notifications when your website goes down. No installation required and free plan available.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UptimeRobot - Free Website Uptime Monitoring

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Hyperping - Cheap uptime and performance monitoring with detailed reporting and flexible alerting

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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