Software Alternatives, Accelerators & Startups

Obsidian.md VS LiveAgent

Compare Obsidian.md VS LiveAgent and see what are their differences

Obsidian.md logo Obsidian.md

A second brain, for you, forever. Obsidian is a powerful knowledge base that works on top of a local folder of plain text Markdown files.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Obsidian.md Landing page
    Landing page //
    2023-09-01
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Obsidian.md features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Obsidian.md videos

OBSIDIAN: Getting Started, Facts & Pricing

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Obsidian.md and LiveAgent)
Knowledge Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Note Taking
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Obsidian.md and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Obsidian.md and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Obsidian.md and LiveAgent

Obsidian.md Reviews

  1. The kind of software that may change your life

    Perhaps you know someone who swears by Obsidian, it may seem like a cult of overly devoted people for how passionate they are, but it's not without reason

    I've been using Obsidian for over 3 years, at a point in my life when I felt I had to handle too much information and I felt like grasping water not being able to remember everything I wanted, language learning, programming, accounting, university, daily tasks. A friend recommended it to me next to Notion (of which he is a passionate cultist priest) and I reluctantly picked it and fell in love almost immediately.

    Obsidian seems very simple, like a notepad with folder interface, similar to Sublime Text, but the ability to link files together in a Wiki style allows you to organize ideas in any way you want, one file may lead to a dozen or more ideas that are related

    If you want to do something specific, Obsidian has a plethora of community created plugins that expand the functionality, in my case, I use obsidian to organize my classes both as a teacher and as a student, using local databases, calendars, dictionaries, slides, vector graphic drawings, excel-like tables, Anki connection, podcasts, and more

    🏁 Competitors: Notion, Evernote
    👍 Pros:    Awesome community|Custom plugins|Local hosting|Beautiful themes|Highly customizable|Cloud storage|Becomes more useful over time|Markdown support
    👎 Cons:    Seems complicated/complex at first|Takes time to set up your personal workspace|Overwhelming for first time user
  2. My personal knowledge-base of choice

    I've been using Obsidian for more than a year. It's been great. I think it offer a great balance of control, flexibility and extensibility. What is more, you own your own data, that's been a must-have feature for me. I just can't imagine putting all my knowledge into something that I don't have control over.

    I think two of the most popular alternatives that people consider are Logseq and Roam Research. Although Logseq is a bit different, it's considered compatible with Obsidian. Supposedly, you can use them with a shared database (files. Both use simple text files for storage). I tried that once, a few months ago. It worked, yet it messed up a bit my Obsidian files ¯_(ツ)_/¯.

    🏁 Competitors: Logseq, Roam Research

The 6 best note-taking apps in 2024
One thing to note: Notion bills itself as an Evernote competitor for personal users. It can be—but it's too much for most people, and its offline functionality isn't the best. If you love the idea of Notion, go right ahead and try the free Personal Plan, but for me, it's really best as a team notes app or an AI-powered notes app. Something like Obsidian (which we'll look at...
Source: zapier.com
The best note-taking apps for collecting your thoughts and data
This app is the kind of thing that, if you’re into it, will have you exploring its various ins, outs, and add-ons for days and weeks on end. Obsidian uses the Markdown format for its notes (which means they can be used on a variety of other apps). Your notes and other media are kept locally in a Vault (in other words, a main folder). There are ways to sync between devices...
The best encrypted note taking apps
For a consumer coming from Evernote, Notion, OneNote, or a similar product, we would advise trying Obsidian along another product on this list as it has the largest learning curve. However, if you are an expert with markdown, experts, linking, and graph views, Obsidian could be an excellent choice. Like many other configuration options, Obsidian leaves end-to-end encryption...
Source: www.skiff.com
Supercharge Your Productivity: Three Recommended Tools for Thought
One of my AP Productivity: Cohort mentors has a powerful system pairing Obsidian with OmniFocus. In OmniFocus, he builds his project and task structures, and in Obsidian he develops and organizes the project support materials as well as other relevant information. Because it’s easy to link to an Obsidian note or an OmniFocus project, he can seamlessly navigate back and forth...
Source: medium.com
Logseq vs Roam Research vs Obsidian: which one should you choose?
Block Reference and block embeds: Adding block reference and block embeds in Logseq is simple. You use double-open parentheses (( and type to search the block you want to link. In Obsidian, you have to first add the link to the note and then use # to embed headers and ^ to embed blocks.– Obsidian also makes it hard to see the origin of block references, as they are only...
Source: medium.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Obsidian.md seems to be more popular. It has been mentiond 1454 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Obsidian.md mentions (1454)

  • UX Case Study: Markdown Heading
    The closest editor that follows our first principle is Obsidian editor:. - Source: dev.to / 24 days ago
  • I switched from Notion to Obsidian
    The solution was already installed on both my computer and my phone: Obsidian. - Source: dev.to / 28 days ago
  • Why single vendor is the new proprietary
    > why does open source need to "win" Open source does not need to win. But your ability to be in control of your computer needs to be preserved. A proprietary fridge cannot control your diet, while a proprietary App Store can control what software you install on YOUR phone (unless you live in EU, hello DMA!). The tail wags the dog, so to speak. Proprietary software has also been shown to break user workflows or... - Source: Hacker News / about 1 month ago
  • Replatforming from Gatsby to Zola!
    So I've had my fair share of personal websites and blogs. I have built them on stacks ranging from the most basic HTML and CSS, to hosted frameworks like Wordpress and Laravel, to the more modern single page applications built in Vue and React. For a simple content blog I think you can't go wrong with a Static Site Generator though. These days I am almost exclusively writing everything in Obsidian. Which is great... - Source: dev.to / about 2 months ago
  • Show HN: Godspeed is a fast, 100% keyboard oriented todo app for Mac
    Consider making an Obsidian[^1] plugin, or writing to Obsidian-compatible Markdown files :) [^1]: https://obsidian.md/. - Source: Hacker News / 2 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Obsidian.md and LiveAgent, you can also consider the following products

Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Joplin - Joplin is a free, open source note taking and to-do application, which can handle a large number of notes organised into notebooks. The notes are searchable, tagged and modified either from the applications directly or from your own text editor.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Logseq - Logseq is a local-first, non-linear, outliner notebook for organizing and sharing your personal knowledge base.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.