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Observium VS Zendesk

Compare Observium VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Observium logo Observium

Observium

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Observium Landing page
    Landing page //
    2021-10-16
  • Zendesk Landing page
    Landing page //
    2022-03-08

Observium videos

+ Add

Observium Video Demo

More videos:

  • Review - Observium Network Monitoring [Automated Installation] 15 min or less
  • Tutorial - How To Install Observium On Ubuntu With Nginx

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Observium and Zendesk)

Observium

Zendesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Observium and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Observium and Zendesk

Observium Reviews

The Best Open Source Network Monitoring Tools in 2023
Description: Observium Community is the free version of Observium’s network monitoring solution. With the free version, users can monitor an unlimited number of devices while also taking full advantage of Observium’s network mapping features. The Observium network monitoring platform features automatic discovery of connected devices, ensuring that the map of your network is...
Source: solutionsreview.com
Top 10 PRTG Alternatives for Monitoring Networks and IT Infrastructure
Observium is similar to LibreNMS (which is a fork of it) and comes in Enterprise, Professional and Community Editions, so you have a free version if you want to try it out. It is more a network centric tool instead of a systems monitoring tool.
Source: www.networkstraining.com
10 Best Zabbix Alternatives
Unlike other monitoring tools, Observium is easy to install and set up. If you are looking for a viable alternative to Zabbix, Observium is also a good option to consider. Unlike Zabbix, Observium is much easier to set up and customize even though it shares similar requirements. However, Observium does not run on Windows and has no data export.
Source: www.comparitech.com
13 Best Nagios Alternatives for Networks, Servers, IT Systems Monitoring
Many businesses prefer Observium because its features have been automated for the most part. Users can install the software and admins gain immediate visibility in the environment.
Source: www.networkstraining.com
Best Linux Network Monitoring Tools for 2020
Observium Community is a Linux network monitoring tool designed for small servers. It provides a compendium of online experts who send its users biannual patches and updates to system software. It’s compatible with a wide variety of operating systems and uses standard SNMP network monitoring. Observium Community operates with an impressive variety of monitoring features, but...
Source: www.dnsstuff.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Observium. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Observium mentions (2)

  • Documenting Existing Linux Servers
    Environment-wide stats such as disk utilization and load averages can be done using Observium with very minimal effort required to get started (no additional agent required as it monitors using SNMP, and it automatically detects what to monitor on a system / UPS / PDU / etc). Source: over 2 years ago
  • Nagios Monitoring
    If you're looking for a tool that can graph resource utilization for a large number of device types out of the box using SNMP, you might take a look at Observium. Source: over 2 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Observium and Zendesk, you can also consider the following products

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LibreNMS - A fully featured network monitoring system that provides a wealth of features and device support.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Icinga - Icinga is a fork of Nagios and is backward compatible.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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