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o9 Solutions VS Observe.AI

Compare o9 Solutions VS Observe.AI and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

o9 Solutions logo o9 Solutions

Transforming Sales, Supply Chain and Integrated Business Planning with our AI powered platform. Planning and operations connected like never before.

Observe.AI logo Observe.AI

Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.
  • o9 Solutions Landing page
    Landing page //
    2024-10-03
  • Observe.AI Landing page
    Landing page //
    2023-07-22

o9 Solutions

Website
o9solutions.com
Release Date
2009 January
Startup details
Country
United States
State
Texas
City
Dallas
Founder(s)
Chakri Gottemukkala
Employees
250 - 499
Edit details

Observe.AI

Website
observe.ai
Release Date
2017 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Akash Singh
Employees
100 - 249
Edit details

o9 Solutions features and specs

No features have been listed yet.

Observe.AI features and specs

  • Enhanced Call Quality Monitoring
    Observe.AI uses AI algorithms to analyze customer interactions, helping to identify areas for improvement in call quality and agent performance.
  • Improved Agent Performance
    Provides detailed feedback and scoring to agents based on AI-driven insights, helping to improve individual and team performance over time.
  • Automation of Routine Tasks
    Leverages AI technology to automate time-consuming tasks, such as call logging and data entry, freeing up agents to focus on more critical customer interactions.
  • Scalable Solutions
    Offers scalable solutions that can grow with a business, making it suitable for companies of various sizes and needs.
  • Advanced Analytics
    Offers comprehensive analytics and reporting features that provide businesses with actionable insights into customer service operations.

Possible disadvantages of Observe.AI

  • High Implementation Costs
    May involve significant initial setup and integration costs, especially for smaller businesses with limited budgets.
  • Learning Curve
    Users might experience a steep learning curve when first adopting AI-driven tools, requiring time and resources for training and adaptation.
  • Data Privacy Concerns
    Handling sensitive customer data could raise privacy and compliance concerns that need to be carefully managed and addressed.
  • Dependence on Technology
    Over-reliance on AI tools might reduce proactive problem-solving skills among human agents, as they become too dependent on automated insights and solutions.
  • Customization Limitations
    Some businesses may find limitations in customizing the Observe.AI platform to suit their unique processes or industry-specific requirements.

o9 Solutions videos

+ Add

How did o9 Solutions grow 3x in 2 years across 6 global locations | peopleHum

More videos:

  • Review - o9 Solutions, CEO & Co-Founder, Chakri Gottemukkala, "How did o9 do it?"

Observe.AI videos

+ Add

Observe.AI Product Overview

More videos:

  • Review - Ask the Expert: Customer Experience Reimagined with AI featuring Observe.AI
  • Review - Reporting & Analytics from Observe.AI | Turn conversation intelligence into actionable insights

Category Popularity

0-100% (relative to o9 Solutions and Observe.AI)

o9 Solutions

Observe.AI

ERP
100 100%
ERP
0% 0
Communication
0 0%
Communication
100% 100
CRM
50 50%
CRM
50% 50
Business & Commerce
0 0%
Business & Commerce
100% 100

User comments

Share your experience with using o9 Solutions and Observe.AI. For example, how are they different and which one is better?
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Social recommendations and mentions

Observe.AI might be a bit more popular than o9 Solutions. We know about 1 link to it since March 2021 and only 1 link to o9 Solutions. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

o9 Solutions mentions (1)

  • what is the scope of IT consulting & how to progress?
    Currently I work with o9 tool. (https://o9solutions.com/). Source: almost 2 years ago

Observe.AI mentions (1)

  • Enhancing QuickSwap Community Operations through DaoLens DAO Manager
    With a background in mathematics, was previously Founding Engineer under the AI and ML division at Observe.ai (Contact Centre Automation). He is the Founder of Zipo, an e-commerce shipping management tool. Before that, he worked with the Samsung AI Team (Research and Development of Personal AI Voice Assistant Bixby). He frequently contributes to Open-Source Communities. Source: over 2 years ago

What are some alternatives?

When comparing o9 Solutions and Observe.AI, you can also consider the following products

SAP Integrated Business Planning - Synchronize supply chain planning in real time, including S&OP, demand and supply planning, and inventory optimization, with SAP Integrated Business Planning.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Qasida AI Platform - Trust me with at management business on the recommendation artificial intelligence that they are built on the real ones data and top analyses, not on the feelings whether assumptions.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

Logility Solutions - Supply Chain Suites

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

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