Software Alternatives, Accelerators & Startups

Notepad++ VS LiveAgent

Compare Notepad++ VS LiveAgent and see what are their differences

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Notepad++ logo Notepad++

A free source code editor which supports several programming languages running under the MS Windows environment.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Notepad++ Landing page
    Landing page //
    2021-10-07
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Notepad++ features and specs

  • Free and Open Source
    Notepad++ is completely free to download and use, and its source code is open for anyone to review, modify, and contribute to.
  • Lightweight and Fast
    Notepad++ is lightweight, meaning it uses fewer system resources compared to more complex IDEs, allowing for quick loading times and responsiveness.
  • Syntax Highlighting
    Supports syntax highlighting for over 80 programming languages, making it easier to read and write code.
  • Plugin Support
    Offers a wide range of plugins to extend its functionality, including customization options, code analyzers, and more.
  • Tabbed Interface
    Allows multiple documents to be opened in the same window through a tabbed interface, which greatly improves productivity.
  • Regular Updates
    Frequently receives updates and patches, improving its features and fixing bugs.

Possible disadvantages of Notepad++

  • Limited Advanced Features
    Lacks some of the advanced features and integrations of full-fledged IDEs, which might be necessary for professional software development.
  • Windows Only
    Natively available only on Windows, although it can be run on other systems using compatibility layers like Wine, which might affect performance.
  • Manual Plugin Management
    Managing plugins can be cumbersome, as users often need to download and install them manually.
  • Occasional Stability Issues
    Although generally stable, users sometimes encounter crashes or bugs, particularly when using many plugins.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Notepad++

Overall verdict

  • Yes, Notepad++ is considered a good editor for both programmers and general users who need a reliable and feature-rich text editing tool.

Why this product is good

  • Notepad++ is a popular text and code editor due to its lightweight design, wide array of features, and support for numerous programming languages. It offers syntax highlighting, macro recording, customizable interfaces, and plugin support, making it highly versatile for various coding and text editing tasks. Its open-source nature allows for community-driven improvements, and it runs efficiently on Windows systems without consuming significant resources.

Recommended for

    Notepad++ is recommended for programmers, developers, and writers who need a robust text editor with advanced features. It's ideal for anyone using Windows who wants a free, efficient, and customizable editing solution capable of handling a wide range of file types and coding languages.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Notepad++ videos

Notepad++ Review

More videos:

  • Review - Notepad++ Review
  • Review - Notepad++ Text Editor: Intro for Beginners

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Notepad++ and LiveAgent)
Text Editors
100 100%
0% 0
Customer Support
0 0%
100% 100
IDE
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Notepad++ and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Notepad++ and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Notepad++ and LiveAgent

Notepad++ Reviews

  1. the best assistant at work

    I've been using it for a long time, I can say that it has become my main tool in my work. First, you need to get used to using it and look at all the functionality. Overall, it's useful for me!


Boost Your Productivity with These Top Text Editors and IDEs
Notepad++ provides a tabbed interface, allowing you to work on multiple files simultaneously. Its intuitive user interface makes it easy to navigate and edit your code efficiently. With features like syntax highlighting, code folding, and auto-completion, Notepad++ helps you write clean and error-free code.
Source: convesio.com
13 Best Text Editors to Speed up Your Workflow
If you’re a beginner who needs a text editor, Notepad++ is far easier to understand than some of the other options on this list. Not only that, but you’ll enjoy the ability to locate words and replace them all, while also revealing certain bits of code with highlighting. As for advanced users, Notepad++ also does the trick, with its syntax highlighting for HTML, PHP, and...
Source: kinsta.com
Top 10 Free CSV Readers in 2023!
Notepad++: A popular text editor for Windows that has a CSV plugin for viewing and editing CSV files.
Source: www.retable.io
Top 10 Notepad++ Alternatives for Mac in 2022
First, you can get a better version of Notepad++ Mac. For instance, Setapp caters to your own Notepad++ Mac. You can also Notepad++ Mac using an emulator. Typically, the emulator is a form of creating a layer of compatibility where you can run the Notepad++ Mac on your operating system. Another thing you can do t enjoy Notepad++ Mac is by using Wine. This can help you have e...
Source: www.imymac.com
The Top 7 Notepad++ Alternatives for You
I have provided you with mainly free Notepad++ alternatives here. This is not that surprising because Notepad++ is free also. When choosing a Notepad++ alternative you need to consider what you are going to use it for and your level of programming experience.

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Notepad++ seems to be more popular. It has been mentiond 176 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Notepad++ mentions (176)

  • Microsoft dumps AI into Notepad as 'Copilot all the things' mania takes hold
    I would like to recommend notepad++. It does the job and I especially like it for multi-document and the other feautures like regex replace and plugins, etc... https://notepad-plus-plus.org. - Source: Hacker News / 6 days ago
  • How to Run Windows Applications on Linux Using Bottles: A Step-by-Step Guide
    Are you transitioning from Windows to Linux but struggling to replace tools like Notepad++ or WinMerge? Thanks to Wine and Bottles, you can now run Windows-only applications natively on Linux. This guide will show you how to install Windows apps on Linux effortlessly, perfect for .NET developers or anyone needing Windows tools in a Linux environment. - Source: dev.to / about 2 months ago
  • Currency converter in Rust + WebAssembly
    Then we need to modify Cargo.toml file located in your folder that you created with the above command, right click and edit I use notepad++ (to download notepad++ use this link (https://notepad-plus-plus.org/) so you will get the option to edit file directly. - Source: dev.to / 6 months ago
  • What I learned from my NodeJS course (part 1)
    Always working in the js-fundamentals.js file Open the file with any text editor. For now, use Notepad++. - Source: dev.to / 6 months ago
  • 6 free Markdown (.md) WYSIWYG desktop Editors – Part3
    Where to get it: Https://notepad-plus-plus.org/ Plugin: inside Plugin Admin. - Source: dev.to / 7 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Notepad++ and LiveAgent, you can also consider the following products

Sublime Text - Sublime Text is a sophisticated text editor for code, html and prose - any kind of text file. You'll love the slick user interface and extraordinary features. Fully customizable with macros, and syntax highlighting for most major languages.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

VS Code - Build and debug modern web and cloud applications, by Microsoft

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Vim - Highly configurable text editor built to enable efficient text editing

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.