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NinjaOne VS Google Duplex

Compare NinjaOne VS Google Duplex and see what are their differences

NinjaOne

NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

NinjaOne screenshot
Rating
5.0 · 1 review
Pricing
Paid Free trial
Alternatives Is it good?
Google Duplex

An AI assisstant that can talk on the phone 🤖

Google Duplex Landing page
Rating
0 reviews
Alternatives Is it good?
SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Google Duplex seems to be more popular. It has been mentioned 3 times since March 2021.

social mentions
0 vs 3
Monitoring Tools popularity
100% vs 0%
alternatives listed
240+ vs 111

Base details

Website, pricing, platforms and company facts side by side.

NinjaOne
Google Duplex
Website ninjaone.com ai.googleblog.com
Pricing
Paid Free trial Official pricing
—
Company Startup from the United States · 1,000 - 1,999 employees —
Listed in
Remote Monitoring And Management Patch Management MSP IT Management Monitoring Tools Remote Support IT Asset Management Backup & Restore Business Continuity Management +6
AI AI Assistant Productivity Chatbots +1

About NinjaOne and Google Duplex

In their own words, as submitted to SaaSHub.

NinjaOne
Google Duplex

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security...

Read more about NinjaOne

No description of Google Duplex yet.

Features and specs

What each product offers, as listed by its team.

NinjaOne 17 features
Google Duplex 4 features
  • Self Service Portal
  • Audit, Analysis and Compliance
  • User Activity Monitoring
  • Software Inventory
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Bandwidth Monitoring
  • Network Diagnosis
  • Vulnerability Scanners
  • Data Loss Prevention
  • Multi-Patch Deployments
  • Unified Threat Management (UTM)
  • Ransomware Protection
  • Intrusion Detection and Prevention (IDS/IPS)
  • Endpoint Detection and Response
  • Breach Detection
  • Advanced Threat Protection
  • Natural Conversation
    Google Duplex is designed to interact in a natural, human-like manner. It can understand complex sentences, nuances, and context, which makes it capable of handling real-world conversations with minimal miscommunication.
  • Task Automation
    Duplex excels at automating simple, repetitive tasks such as making restaurant reservations or booking appointments, thus saving time and effort for users.
  • Improved Customer Experience
    Businesses benefit from a seamless, automated service through Google Duplex, which ensures appointments and bookings are handled efficiently without requiring human intervention from the business side.
  • Accessibility
    Duplex aids individuals who may have difficulty with certain tasks due to disabilities by handling conversations and bookings on their behalf, increasing their accessibility to various services.

Possible disadvantages

  • Privacy Concerns
    The collection and handling of data by Google Duplex raise privacy concerns, as users may worry about how their data is stored and used, and the system might be listening to sensitive conversations.
  • Ethical Considerations
    There are ethical concerns regarding the transparency of interactions, as people interacting with Duplex may not know if they are speaking to a machine, leading to potential deception.
  • Limited Scope of Application
    Despite its advanced capabilities, Google Duplex is currently limited to specific tasks such as making reservations and cannot handle more complex tasks or understand all cultural nuances.
  • Reliability Issues
    Google Duplex's performance can be inconsistent, especially in noisy environments or when faced with unusual conversational scenarios, potentially leading to errors and miscommunication.

Analysis

An editorial look at what each product does well and who it suits.

NinjaOne
Google Duplex

Overall verdict

  • Yes, NinjaOne is considered a reliable IT management solution.

Why this product is good

  • NinjaOne offers a comprehensive suite of tools for remote monitoring and management (RMM), patch management, endpoint management, and more. Users appreciate its user-friendly interface, responsive support, and efficient automation features that help streamline IT operations.

Recommended for

  • IT professionals looking for a robust RMM solution
  • Managed Service Providers (MSPs) needing efficient client management tools
  • Businesses seeking to streamline IT operations with automation
  • Organizations requiring reliable endpoint and patch management

No analysis of Google Duplex yet.

Videos

Walkthroughs and reviews on video.

NinjaOne 6 videos + Add
Google Duplex 2 videos + Add

NinjaRMM Live Setup

More videos

  • Review - NinjaRMM Tech Talk
  • Demo - NinjaOne Backup
  • Review - TechnologyAdvice: NinjaOne Review - Top Features, Pros & Cons, and Alternatives
  • Demo - NinjaOne | Spend more time on the important things
  • Review - NinjaOne RMM Review

Testing Google Duplex LIVE! 😬

More videos

  • Review - Galaxy S10+ Google Duplex AI Making Reservations

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
NinjaOne
Google Duplex
100% 100%
Monitoring Tools
0% 0%
0% 0%
Productivity
100% 100%
100% 100%
IT Management
0% 0%
0% 0%
AI
100% 100%

Questions & Answers

As answered by people managing NinjaOne and Google Duplex.

How would you describe the primary audience of your product?

NinjaOne's answer

NinjaOne customers include MSPs and internal IT organizations of all sizes.

What makes your product unique?

NinjaOne's answer

NinjaOne is a cloud-native unified IT management platform tailored for IT organizations and MSPs. It offers comprehensive monitoring, management, patching and security for a diverse range of endpoints — including Windows, macOS, Linux, VMs, and SNMP — all consolidated within a singular intuitive dashboard.

Its robust automation features empower technicians to offload routine, time-intensive tasks, redirecting their attention to strategic endeavors. Designed for proactive daily management, NinjaOne boasts a user-friendly interface, ensuring a smooth set-up and operation. With complimentary unlimited onboarding, training, and support, we're committed to maximizing the ROI for our customers' NinjaOne investments.

Why should a person choose your product over its competitors?

NinjaOne's answer

NinjaOne equips MSP and IT teams with a unified hub for overseeing, patching, and supporting all their endpoints. Leveraging our integrated solution and policy-driven management, we introduce a remarkable degree of automation into standard IT workflows, enabling technicians to channel their expertise into intricate tasks and innovative problem-solving.

Tailored for the modern, distributed workforce, NinjaOne's cloud-native platform allows technicians to manage any internet-connected endpoint from any location, eliminating the need for any infrastructure. This not only trims management costs but also simplifies the process. The platform's agile and user-friendly interface further amplifies efficiency, making IT operations seamless for teams.

What's the story behind your product?

NinjaOne's answer

NinjaOne is dedicated to building top-tier, scalable, and user-friendly IT management solutions that empower MSPs and IT experts to ensure business continuity and enhance profitability. With a user experience intricately designed from inception, we aim to minimize onboarding costs and optimize automation, offering a cutting-edge, proactive IT management journey. Presently, over 13,000 MSPs and IT entities worldwide trust NinjaOne to oversee, update, and secure more than 5 million endpoints.

Which are the primary technologies used for building your product?

NinjaOne's answer

NinjaOne is a cloud-native unified IT management platform. Key technologies include monitoring & alerting, patch management, software deployment, scripting & automation, remote control, backup, ticketing, documentation, next generation antivirus (NGAV) and endpoint detection and response (EDR). Additionally, NinjaOne seamlessly integrates with numerous popular solutions, further enhancing our customers' workflow efficiency.

User comments

Share your experience with using NinjaOne and Google Duplex. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

NinjaOne 5.0 · 1 review
Google Duplex no reviews yet

View more

We have no reviews of Google Duplex yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

NinjaOne 0 mentions
Google Duplex 3 mentions

Tracking NinjaOne since Mar 2021.

  • How is this bot so real? Lol. Feels like I'm talking to Karl Franz
    Sounding like AI and being able to actually hold a conversation while in character are two different things though. Some really fancy ones are getting really close. Source: almost 4 years ago
  • For first time, average pay for supermarket and restaurant workers tops $15 an hour - $15 an hour is suddenly the rule, not the exception, for U.S. workers. It’s a major shift from pre-pandemic norms.
    For example: https://ai.googleblog.com/2018/05/duplex-ai-system-for-natural-conversation.html. Source: about 5 years ago
  • Suggestions for creating an "uncanny valley" AI voice
    I'm working on a game that has an AI narrator talking to the player. I messed around with some filters in Audacity that I don't know how to use until I realized I don't want a stereotypical computer voice, what I'm actually looking for... Source: over 5 years ago

Alternatives to NinjaOne and Google Duplex

When comparing NinjaOne and Google Duplex, you can also consider the following products.

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