Software Alternatives & Reviews

NICE Workforce Optimization VS Mattersight Behavioral Analytics

Compare NICE Workforce Optimization VS Mattersight Behavioral Analytics and see what are their differences

NICE Workforce Optimization logo NICE Workforce Optimization

Learn how to increase productivity and manage better engagement with your employees. Provide the best service for your customers.

Mattersight Behavioral Analytics logo Mattersight Behavioral Analytics

Mattersight provides personality-based software applications.
  • NICE Workforce Optimization Landing page
    Landing page //
    2023-10-18
  • Mattersight Behavioral Analytics Landing page
    Landing page //
    2023-07-03

Category Popularity

0-100% (relative to NICE Workforce Optimization and Mattersight Behavioral Analytics)
Employee Scheduling
55 55%
45% 45
Customer Support
34 34%
66% 66
Communication
48 48%
52% 52
Customer Service
51 51%
49% 49

User comments

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What are some alternatives?

When comparing NICE Workforce Optimization and Mattersight Behavioral Analytics, you can also consider the following products

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Aspect EQ Workforce Optimization Suite - Workforce management, quality and performance management, analytics, cloud or on-premise

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Teleopti WFM - Humanize the workplace with intelligent automation from Teleopti. 100% committed to helping you optimize and engage your most important resource – your staff.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.