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Mattersight Behavioral Analytics VS Aspect EQ Workforce Optimization Suite

Compare Mattersight Behavioral Analytics VS Aspect EQ Workforce Optimization Suite and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Mattersight Behavioral Analytics logo Mattersight Behavioral Analytics

Mattersight provides personality-based software applications.

Aspect EQ Workforce Optimization Suite logo Aspect EQ Workforce Optimization Suite

Workforce management, quality and performance management, analytics, cloud or on-premise
  • Mattersight Behavioral Analytics Landing page
    Landing page //
    2023-07-03
  • Aspect EQ Workforce Optimization Suite Landing page
    Landing page //
    2023-04-01

Category Popularity

0-100% (relative to Mattersight Behavioral Analytics and Aspect EQ Workforce Optimization Suite)

Mattersight Behavioral Analytics

Aspect EQ Workforce Optimization Suite

Customer Support
67 67%
Customer Support
33% 33
Employee Scheduling
44 44%
Employee Scheduling
56% 56
Customer Service
48 48%
Customer Service
52% 52
Communication
52 52%
Communication
48% 48

User comments

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What are some alternatives?

When comparing Mattersight Behavioral Analytics and Aspect EQ Workforce Optimization Suite, you can also consider the following products

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

NICE Workforce Optimization - Learn how to increase productivity and manage better engagement with your employees. Provide the best service for your customers.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

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