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NICE Workforce Optimization VS NICE inContact CXone

Compare NICE Workforce Optimization VS NICE inContact CXone and see what are their differences

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NICE Workforce Optimization logo NICE Workforce Optimization

Learn how to increase productivity and manage better engagement with your employees. Provide the best service for your customers.

NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.
  • NICE Workforce Optimization Landing page
    Landing page //
    2023-10-18
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26

NICE Workforce Optimization videos

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NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Category Popularity

0-100% (relative to NICE Workforce Optimization and NICE inContact CXone)

NICE Workforce Optimization

NICE inContact CXone

Employee Scheduling
39 39%
Employee Scheduling
61% 61
Communication
19 19%
Communication
81% 81
Customer Service
38 38%
Customer Service
62% 62
Customer Support
26 26%
Customer Support
74% 74

User comments

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What are some alternatives?

When comparing NICE Workforce Optimization and NICE inContact CXone, you can also consider the following products

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Aspect EQ Workforce Optimization Suite - Workforce management, quality and performance management, analytics, cloud or on-premise

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Teleopti WFM - Humanize the workplace with intelligent automation from Teleopti. 100% committed to helping you optimize and engage your most important resource – your staff.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

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