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NICE inContact VS Virtual Observer

Compare NICE inContact VS Virtual Observer and see what are their differences

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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Virtual Observer logo Virtual Observer

Call recording & workforce optimization solution
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Virtual Observer Landing page
    Landing page //
    2021-09-13

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Virtual Observer videos

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Category Popularity

0-100% (relative to NICE inContact and Virtual Observer)

NICE inContact

Virtual Observer

Communication
96 96%
Communication
4% 4
Enterprise Communication
94 94%
Enterprise Communication
6% 6
Call Center Software
87 87%
Call Center Software
13% 13
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Virtual Observer

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Virtual Observer Reviews

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What are some alternatives?

When comparing NICE inContact and Virtual Observer, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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