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Virtual Observer VS Aircall

Compare Virtual Observer VS Aircall and see what are their differences

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VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Virtual Observer logo Virtual Observer

Call recording & workforce optimization solution

Aircall logo Aircall

Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs
  • Virtual Observer Landing page
    Landing page //
    2021-09-13
  • Aircall Landing page
    Landing page //
    2023-10-15

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

Virtual Observer features and specs

  • Comprehensive Suite of Tools
    Virtual Observer offers a wide range of tools for call recording, quality management, and analytics, providing users with a comprehensive solution for contact center management.
  • Scalability
    The platform is designed to be scalable, allowing businesses of various sizes to implement it according to their specific needs and expand as necessary.
  • Integration Capabilities
    Virtual Observer supports integration with multiple third-party applications and contact center platforms, enhancing its functionality and making it a flexible option for users.
  • User-Friendly Interface
    The system is known for having an intuitive and user-friendly interface, making it easier for employees to adapt and utilize its features effectively.
  • Advanced Analytics
    Offers powerful analytics tools that provide valuable insights into call handling, customer interactions, and agent performance, helping businesses improve their operations.

Possible disadvantages of Virtual Observer

  • Cost
    For small businesses, the cost of implementation and ongoing use can be significant, which may deter some potential users.
  • Complexity of Features
    While having a comprehensive suite of tools is beneficial, the complexity of features may be overwhelming for some users, requiring additional training and time to master.
  • Dependency on Internet Connection
    As a cloud-based solution, its performance is heavily dependent on a stable internet connection, which can be a limiting factor in areas with poor connectivity.
  • Initial Setup Time
    The initial setup and configuration might be time-consuming, especially for businesses that require extensive customization or have large data migration needs.
  • Potential for Feature Overload
    Some users might find that there are more features than they actually need, which could lead to underutilization of the platform's capabilities.

Aircall features and specs

  • Ease of Use
    Aircall offers an intuitive and user-friendly interface that simplifies the onboarding process and daily use for teams of any size.
  • Integration Capabilities
    Aircall seamlessly integrates with a variety of popular CRM and help desk software, enhancing productivity and enabling better workflow automation.
  • Scalability
    The platform is scalable to support growing businesses, allowing easy addition of new users and phone lines without major system overhauls.
  • Remote Work Support
    Aircall facilitates remote work by offering features like virtual phone numbers, call forwarding, and the ability to make calls from any location with internet access.
  • Analytics and Reporting
    Provides detailed analytics and reporting features that help businesses monitor call performance, track KPIs, and make informed decisions.

Possible disadvantages of Aircall

  • Cost
    Aircall can be relatively expensive, particularly for smaller businesses, with pricing plans that may not suit tight budgets.
  • Call Quality Issues
    Some users have reported intermittent call quality issues, including dropped calls and poor audio quality, which can affect customer satisfaction.
  • Limited Customization
    The platform offers limited customization options for certain features, which may not meet the specific needs of all businesses.
  • Customer Support
    While generally helpful, customer support can sometimes be slow to respond, leading to delays in resolving urgent issues.
  • Dependency on Internet
    As a cloud-based solution, the quality and reliability of Aircall's service are highly dependent on the internet connection, making it less reliable in areas with poor connectivity.

Analysis of Virtual Observer

Overall verdict

  • Virtual Observer is generally regarded as a good solution for contact center quality management.

Why this product is good

  • It provides robust features for workforce optimization, including call recording, quality monitoring, and analytics. Users appreciate its user-friendly interface, scalability, and the value it adds in enhancing customer service efficiency.

Recommended for

  • Contact centers looking to improve quality management processes
  • Businesses aiming to enhance customer service through data-driven insights
  • Organizations seeking scalable solutions to optimize workforce performance

Virtual Observer videos

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Aircall videos

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Aircall - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

More videos:

  • Review - Aircall empowers sales and support teams worldwide with a phone system powered by Twilio
  • Review - Aircall: Making Customer Support as Easy as Blowing Bubbles

Category Popularity

0-100% (relative to Virtual Observer and Aircall)

Virtual Observer

Aircall

Communication
1 1%
Communication
99% 99
Call Center Software
3 3%
Call Center Software
97% 97
Enterprise Communication
2 2%
Enterprise Communication
98% 98
VoIP
3 3%
VoIP
97% 97

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Virtual Observer and Aircall

Virtual Observer Reviews

We have no reviews of Virtual Observer yet.
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Aircall Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
HubSpot's call center software has advanced automation tools and insightful reporting that helps your team consistently improve customer service. Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. Aircall plans start at $30/user/month.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Aircall offers an integrated, easy-to-use, cloud-based phone solution. What that means is that whenever you’re on a call, Aircall helps you keep track of who you’re talking to, customer information, order info, and more so you can provide a seamless customer experience all in one platform.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Probably the most attractive thing about Aircall is its ease of use, which seems to be especially hard to find when it comes to contact center solutions. If you need functionality that Aircall doesn’t have, like video conferencing and built-in AI—but don’t want to compromise on that ease of use—then Dialpad is probably one of best Aircall alternatives to try out.
Source: www.dialpad.com
10 Best Call Center Software (December 2022)
Although Aircall seems affordable at $30 or $50 per user, per month (paid annually), both plans require a minimum of three users. So, you’ll have to pay at least $90 or $150 per month to use Aircall. There’s also a custom plan, but you have to contact Aircall for a quote. All plans include a single local or toll-free business phone number. Additional phone numbers cost $6...
Source: www.forbes.com
7 Best Cloud PBX Solution for Small to Medium Business
And even in this department, Aircall is extremely forthcoming with the support they provide. The current list of integrations includes more than 100 tools and platforms that modern business owners use—the likes of Zoho, Shopify, SnapCall, Pipedrive, and many others.
Source: geekflare.com

Social recommendations and mentions

Based on our record, Aircall seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Virtual Observer mentions (0)

We have not tracked any mentions of Virtual Observer yet. Tracking of Virtual Observer recommendations started around Mar 2021.

Aircall mentions (3)

  • Cheap and cheerful parallel dialer?
    Hey! Here are a few Dialers off the top of my head: Toky Aircall CloudTalk Convolo I'll be adding more dialers on SalePier (click "Outbound Prospecting", and then "Dialers/SMS"), so come and check back on a regular basis. I'll shoot you a message if I find what you're looking for 😊. Source: almost 2 years ago
  • Google Voice or second phone?
    We use Aircall (https://aircall.io) and have it integrated to our shared/collaboration inbox service (https://front.com). The set-up has been solid for us. Source: over 2 years ago
  • Your best BDR tools
    Aircall, that you can use to automate your phone calls process. Source: over 3 years ago

What are some alternatives?

When comparing Virtual Observer and Aircall, you can also consider the following products

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

RingCentral Contact Center - The Collaborative Contact Center solution from the industry

CloudTalk - Work locally, grow globally

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