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Virtual Observer VS Genesys Cloud

Compare Virtual Observer VS Genesys Cloud and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Virtual Observer logo Virtual Observer

Call recording & workforce optimization solution

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Virtual Observer Landing page
    Landing page //
    2021-09-13
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Virtual Observer videos

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Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Virtual Observer and Genesys Cloud)

Virtual Observer

Genesys Cloud

Communication
4 4%
Communication
96% 96
Call Center Software
16 16%
Call Center Software
84% 84
Customer Support
0 0%
Customer Support
100% 100
Enterprise Communication
6 6%
Enterprise Communication
94% 94

User comments

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What are some alternatives?

When comparing Virtual Observer and Genesys Cloud, you can also consider the following products

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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