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Virtual Observer VS Genesys PureConnect

Compare Virtual Observer VS Genesys PureConnect and see what are their differences

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VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Virtual Observer logo Virtual Observer

Call recording & workforce optimization solution

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • Virtual Observer Landing page
    Landing page //
    2021-09-13
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

Category Popularity

0-100% (relative to Virtual Observer and Genesys PureConnect)

Virtual Observer

Genesys PureConnect

Communication
4 4%
Communication
96% 96
Call Center Software
15 15%
Call Center Software
85% 85
Customer Support
0 0%
Customer Support
100% 100
Enterprise Communication
7 7%
Enterprise Communication
93% 93

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What are some alternatives?

When comparing Virtual Observer and Genesys PureConnect, you can also consider the following products

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

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