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NICE inContact VS Uniphore

Compare NICE inContact VS Uniphore and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Uniphore logo Uniphore

Uniphore is a conversational automation technology company. Uniphore sells software for conversational analytics, conversational assistants and conversational security.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Uniphore Landing page
    Landing page //
    2023-10-23

Jacada is a software and services company which provides unified desktop and process optimization products for customer service and support.

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Uniphore videos

+ Add

BE A HERO TO YOUR CUSTOMERS : Customer Service Software

More videos:

  • Tutorial - Agent Desktop
  • Demo - Jacada Visual IVR
  • Review - Agent Assist
  • Review - Jacada CRM Overview
  • Review - Conversational Service Automation from Uniphore
  • Review - Uniphore Customer Insights: Firstsource
  • Review - Uniphore A Unicorn As Startup Closes Largest Ever Funding Round For Call

Category Popularity

0-100% (relative to NICE inContact and Uniphore)

NICE inContact

Uniphore

Communication
100 100%
Communication
0% 0
Desktop Automation
0 0%
Desktop Automation
100% 100
Enterprise Communication
95 95%
Enterprise Communication
5% 5
Call Center Scripting Software
0 0%
Call Center Scripting Software
100% 100

User comments

Share your experience with using NICE inContact and Uniphore. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Uniphore

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Uniphore Reviews

  1. CRM Agent Desktop For Omnichannel CX

    Learn how a unified agent desktop harmonizes with your CRM and deliver a true omnichannel CX. Reduce the struggle and strain for both customers and agents.

What are some alternatives?

When comparing NICE inContact and Uniphore, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Survox - Survox offers phone survey software solutions for fully automated (IVR) and computer assisted interviewing (CATI).

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CT Developer Studio - IVR software for quickly implementing an IVR system into your business.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

YOCC - Big V Telecom (Cloud Telephony Services) is one of the best cloud telephony companies in India, offering cloud telephony solution, toll free number, virtual number, much more.

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