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Uniphore VS Genesys Cloud

Compare Uniphore VS Genesys Cloud and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Uniphore logo Uniphore

Uniphore is a conversational automation technology company. Uniphore sells software for conversational analytics, conversational assistants and conversational security.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Uniphore Landing page
    Landing page //
    2023-10-23

Jacada is a software and services company which provides unified desktop and process optimization products for customer service and support.

  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Uniphore videos

+ Add

BE A HERO TO YOUR CUSTOMERS : Customer Service Software

More videos:

  • Tutorial - Agent Desktop
  • Demo - Jacada Visual IVR
  • Review - Agent Assist
  • Review - Jacada CRM Overview
  • Review - Conversational Service Automation from Uniphore
  • Review - Uniphore Customer Insights: Firstsource
  • Review - Uniphore A Unicorn As Startup Closes Largest Ever Funding Round For Call

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Uniphore and Genesys Cloud)

Uniphore

Genesys Cloud

Desktop Automation
100 100%
Desktop Automation
0% 0
Communication
0 0%
Communication
100% 100
Call Center Scripting Software
100 100%
Call Center Scripting Software
0% 0
Enterprise Communication
5 5%
Enterprise Communication
95% 95

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Uniphore and Genesys Cloud

Uniphore Reviews

  1. CRM Agent Desktop For Omnichannel CX

    Learn how a unified agent desktop harmonizes with your CRM and deliver a true omnichannel CX. Reduce the struggle and strain for both customers and agents.

Genesys Cloud Reviews

We have no reviews of Genesys Cloud yet.
Be the first one to post

What are some alternatives?

When comparing Uniphore and Genesys Cloud, you can also consider the following products

Survox - Survox offers phone survey software solutions for fully automated (IVR) and computer assisted interviewing (CATI).

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

CT Developer Studio - IVR software for quickly implementing an IVR system into your business.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

YOCC - Big V Telecom (Cloud Telephony Services) is one of the best cloud telephony companies in India, offering cloud telephony solution, toll free number, virtual number, much more.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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