Best Virtual Agent Products in 2026

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.

Key tawk.to features:

Free Plan Customizable Widget Multilingual Support Integration with Other Tools

EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes.

Key EcholoN features:

CMDB Offline App Workflow Engine

Try for free paid Free Trial €5,000 / One-off (5 User) Sponsored

Cliengo is a Chatbot platform that converts the website visitors into qualified leads.

Key Cliengo features:

Ease of Use Automated Responses Multichannel Support Lead Generation

Multi-channel customer support software.

Key Crisp Chat features:

User-Friendly Interface Multi-Channel Support Real-Time Notifications Customizable Chatbox

freemium $95 / Monthly (Unlimited Users + Unlimited Agents + Unlimited Emails)

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Key LiveChat features:

Easy to Use Integration Options Real-time Monitoring Multichannel Support

paid Free Trial $20 / Monthly (1 agent)

ServiceAide provides cloud based Enterprise Service Management Solutions.

Key ServiceAide features:

User-Friendly Interface ITSM and Ticket Management Automation Capabilities Customizable Workflows

paid $60 (Per Seat)

Uniphore is a conversational automation technology company. Uniphore sells software for conversational analytics, conversational assistants and conversational security.

Key Uniphore features:

Advanced AI Technology Speech Analytics Capability Rich Integration Options Scalability

Caravan — AI-powered voice answering for airport shuttle & transportation operators. Never miss a booking again.

Key Caravan features:

AI-Powered Phone Agent 24/7 Availability Cost Savings Quick Setup and Integration

Discover the future of customer engagement.

Key Zoho SalesIQ features:

Real-time Visitor Tracking Customization Integration Capability Automated Lead Scoring

freemium

Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Key Olark features:

User-Friendly Interface Customizable Chat Widget Real-Time Monitoring Integration with Other Tools

My AI Front Desk is a virtual receptionist software for businesses to automate appointment scheduling and customer service over the phone 24/7. Customers can text it, call it, ask it complex questions, and it talks just like a human receptionist.

Get native platform intelligence, so you can predict, prioritize, and proactively manage the work that matters most with the NOW Platform from ServiceNow.

Key Now Platform features:

Comprehensive Integration User-Friendly Interface Scalability Customization

Smith.a is one of the best virtual receptionist and chat services that offer phone calls, answer chats and take messages for you and your staff.

Key Smith.ai features:

Comprehensive Services 24/7 Availability Expertise in Various Industries Scalability

JivoChat is a live chat that enables you to talk to visitors on your website.

Key JivoChat features:

Multi-Platform Integration Real-Time Visitor Monitoring Customizable Chat Widgets Mobile App