Software Alternatives & Reviews

NICE inContact CXone VS Mattersight Behavioral Analytics

Compare NICE inContact CXone VS Mattersight Behavioral Analytics and see what are their differences

NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Mattersight Behavioral Analytics logo Mattersight Behavioral Analytics

Mattersight provides personality-based software applications.
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26
  • Mattersight Behavioral Analytics Landing page
    Landing page //
    2023-07-03

NICE inContact CXone videos

NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Mattersight Behavioral Analytics videos

No Mattersight Behavioral Analytics videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to NICE inContact CXone and Mattersight Behavioral Analytics)
Communication
81 81%
19% 19
Customer Support
60 60%
40% 40
Employee Scheduling
67 67%
33% 33
Customer Service
63 63%
37% 37

User comments

Share your experience with using NICE inContact CXone and Mattersight Behavioral Analytics. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing NICE inContact CXone and Mattersight Behavioral Analytics, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.