Software Alternatives & Reviews

NAKIVO Backup for Microsoft 365 VS LiveAgent

Compare NAKIVO Backup for Microsoft 365 VS LiveAgent and see what are their differences

NAKIVO Backup for Microsoft 365 logo NAKIVO Backup for Microsoft 365

NAKIVO Backup for Microsoft 365 delivers fast and reliable data protection and recovery for Exchange Online, Microsoft Teams, OneDrive for Business and SharePoint Online.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • NAKIVO Backup for Microsoft 365
    Image date //
    2024-01-09

NAKIVO Backup & Replication delivers reliable and flexible protection for Microsoft 365 data in Exchange Online, Microsoft Teams, OneDrive for Business and SharePoint Online. Data is backed up to a local repository for quick access and recovery whenever needed.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

NAKIVO Backup for Microsoft 365

Website
nakivo.com
$ Details
freemium $9.7 / Annually (per user for a 3-year subscription)
Platforms
VMWare Hyper-V Amazon EC2 NAS Nutanix Oracle Database Windows Linux MO365 Proxmox VE
Release Date
-

NAKIVO Backup for Microsoft 365 features and specs

  • M365 backup: Yes
  • VM backup: Yes
  • Cloud backup: Yes
  • Disaster recovery: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

NAKIVO Backup for Microsoft 365 videos

How to Back Up and Recover Exchange Online Data | NAKIVO Backup & Replication

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to NAKIVO Backup for Microsoft 365 and LiveAgent)
Cloud Storage
100 100%
0% 0
Customer Support
0 0%
100% 100
Backup And Disaster Recovery
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing NAKIVO Backup for Microsoft 365 and LiveAgent.

What makes your product unique?

NAKIVO Backup for Microsoft 365's answer

NAKIVO Backup for Microsoft 365 distinguishes itself from competitors through its flexible backup storage options, granular recovery capabilities, native change tracking for efficient backups, ransomware protection with local storage, compliance and e-discovery features, centralized management and reporting, and cost-effective and scalable solution. These unique features make it a robust and reliable solution for safeguarding Microsoft 365 data.

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

NAKIVO Backup for Microsoft 365's answer

NAKIVO Backup for Microsoft 365 stands out as a superior choice compared to its competitors due to its flexible storage options, granular recovery capabilities, efficient change tracking, ransomware protection, compliance features, centralized management, and cost-effectiveness.

These distinctive qualities make it an ideal solution for organizations seeking comprehensive data protection and compliance with Microsoft 365 data regulations.

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

NAKIVO Backup for Microsoft 365's answer

NAKIVO Backup & Replication serves a diverse audience, including IT administrators, managed service providers (MSPs), business owners, and data protection professionals.

Its robust features, ease of use, scalability, flexibility, and advanced capabilities make it a valuable tool for organizations of all sizes seeking comprehensive data protection and compliance.

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

NAKIVO Backup for Microsoft 365's answer

In response to the growing demand for data protection for Microsoft 365, NAKIVO developed NAKIVO Office 365 Backup, a comprehensive solution with granular backup and restore, native change tracking, ransomware protection, compliance features, and centralized management.

It has been widely adopted and praised for its innovative features, ease of use, and reliability. NAKIVO continues to evolve with the latest data protection technologies to safeguard organizations' Microsoft 365 data.

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

NAKIVO Backup for Microsoft 365's answer

NAKIVO Backup for Microsoft 365 relies on cutting-edge technologies, including native Microsoft change tracking, incremental and differential backups, data deduplication, granular backup and restore, ransomware protection, compliance features, and centralized management and reporting, to provide comprehensive data protection for Microsoft 365 environments.

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

NAKIVO Backup for Microsoft 365's answer

Siemens, Honda, Eiffage, Johns Hopkins University, Radisson Hotel, Cisco

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NAKIVO Backup for Microsoft 365 and LiveAgent

NAKIVO Backup for Microsoft 365 Reviews

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LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

What are some alternatives?

When comparing NAKIVO Backup for Microsoft 365 and LiveAgent, you can also consider the following products

Acronis Backup and Recovery - Acronis Backup is a data recovery solution that offers more ways of storing and recovering drives, folders and files as compared to other similar solutions.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Veeam - Veeam develops backup, disaster recovery and virtualization management software for VMware and Hyper-V virtual environments.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Vembu - Vembu provides Backup and Disaster Recovery software for Virtual data center. We offer VMware backup, Hyper-v backup and Physical server backup software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.