Software Alternatives, Accelerators & Startups

momencio VS LiveAgent

Compare momencio VS LiveAgent and see what are their differences

momencio logo momencio

momencio is a premium SaaS solution that enhances lead retrieval, improves visitor engagement and automates event follow-up.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • momencio Landing page
    Landing page //
    2022-06-30
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

momencio features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

momencio videos

momencio - Events Edition

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to momencio and LiveAgent)
Event Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Events
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing momencio and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using momencio and LiveAgent. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare momencio and LiveAgent

momencio Reviews

  1. A revolutionary tool

    I must admit, I approach tools and apps that claim to boost your sales with skepticism. Over the years, I've held numerous sales-related positions, from entry-level to upper-level management, and I've learned that making a sale (and keeping the client in the long run) is not a simple task. Efficiency and having access to solutions that save you time and effort are essential for achieving your goals. Momencio has quickly become one of the most useful tools in my marketing stack. Momencio’s revolutionary features are case-in-point. As a tool, it elevates and transforms branded experiences; it designs relevant and relatable brand activities that meaningfully interact with our guests during an event, it captures leads in real-time and seamlessly connects them with our CRM. Finally (and most importantly) it precisely identifies the ones that pose clear prospects on the verge of converting. Momencio is 100% worth it.

    👍 Pros:    Automation|Retention|Lead generation|Lead collection|Lead analysis
  2. A tool that's second to none.

    Momencio is the most complete sales enablement platform on the market; it gets the job done, which at the end of the day is higher conversion rates and more sales, automating the process and producing interactive content along the way. Make your marketing efforts count and give your valued leads the attention they deserve by choosing this gem of an app.

    👍 Pros:    Interactive|Lead generation|Sales enablement
  3. A holistic tool that delivers

    Momencio is a class apart from any other sales enablement tool we have ever used, a game-changer for anyone who wants to boost their sales. It absolutely and completely evolved how we conduct our marketing strategy, and the sales enforcement decisions we make, so much so that I cannot imagine doing business without it. Its intelligent technologies have transformed our events from passive activities to interactive experiences; its ability to capture, analyze and provide insights on data in real-time has provided tangible results that we proudly report on, and it works excellently with our CRM platform. All-in-all, a holistic tool that delivers on its promise of boosting sales.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

What are some alternatives?

When comparing momencio and LiveAgent, you can also consider the following products

iCapture - The Number ONE iPad lead capture app. Use any mobile device, anywhere, even without WiFi. Ports directly into your CRM - Free Trial.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Akkroo - Akkroo is the Event Lead Capture solution that connects with the events, sales and marketing.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

atEvent - atEvent lets you capture lead information and automatically transfer it from your mobile device into your marketing automation & CRM systems

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.