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Modern CSV VS LiveAgent

Compare Modern CSV VS LiveAgent and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Modern CSV logo Modern CSV

A CSV editor/viewer

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Modern CSV Landing page
    Landing page //
    2023-08-18

Modern CSV is an intuitive editor for tabular data. Its capabilities include: - Multi-cell editing - Quick loading of large files - Filter and sort data - Find/replace data with regular expressions

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Modern CSV

Website
moderncsv.com
Pricing URL
Official Modern CSV Pricing
$ Details
freemium $29.0 / One-off (Valid for the current major version.)
Platforms
Windows Mac OSX Linux
Release Date
-
Edit details

LiveAgent

Website
liveagent.com
Pricing URL
Official LiveAgent Pricing
$ Details
freemium $15.0 / Monthly (Small)
Platforms
Browser Android iOS
Release Date
2004 June
Edit details

Modern CSV features and specs

  • Fast Loading and Editing
    Modern CSV boasts high performance, being able to handle large CSV files efficiently. This can significantly save time when working with extensive datasets.
  • Multi-Cell Editing
    The software allows for the manipulation of multiple cells at once, including batch editing operations such as search and replace, which speeds up data processing.
  • Advanced Navigation
    Users can quickly navigate through their data using various keyboard shortcuts and other navigation tools, designed to improve workflow efficiency.
  • Customizable Interface
    Modern CSV offers a range of customization options for the user interface, allowing users to tailor the workspace to their specific needs.
  • Cross-Platform Compatibility
    The application is available for Windows, macOS, and Linux, making it accessible to a wide range of users across different operating systems.
  • Data Validation
    Modern CSV includes features for data validation, helping to ensure data integrity and reduce errors during data entry and manipulation.

Possible disadvantages of Modern CSV

  • Price
    Modern CSV is a paid software, which might be a downside for individuals or small businesses looking for a free solution.
  • Learning Curve
    With its rich feature set, there could be a steeper learning curve for new users unfamiliar with the advanced functionalities of the software.
  • Limited Collaboration Features
    Unlike some web-based CSV editors, Modern CSV lacks built-in real-time collaboration features, making it less suitable for team projects requiring simultaneous editing.
  • No Mobile Version
    There is no mobile application available for Modern CSV, limiting its accessibility for users who prefer or need to manage CSV files on mobile devices.
  • Dependency on System Resources
    Handling very large files, even though the software is optimized, can still consume considerable system resources, potentially slowing down other applications.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Modern CSV

Overall verdict

  • Modern CSV is generally considered a strong choice for users who need a reliable and feature-rich tool to work with CSV files. Its performance and range of functionalities make it a good investment for both casual users and data professionals alike.

Why this product is good

  • Modern CSV is a powerful and versatile CSV editor that offers a wide range of features designed to handle large datasets efficiently. It provides an intuitive user interface, robust data manipulation tools, and advanced features such as multi-cursor editing, custom shortcuts, and extensive data filtering options. Additionally, it supports large data files without compromising performance and is available on multiple platforms, making it a convenient and flexible choice for users dealing with CSV files frequently.

Recommended for

    Modern CSV is recommended for data analysts, data scientists, accountants, and any users who regularly work with large CSV datasets and require a powerful tool with advanced editing and data manipulation capabilities.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Modern CSV videos

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LiveAgent videos

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LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Modern CSV and LiveAgent)

Modern CSV

LiveAgent

CSV Editors
100 100%
CSV Editors
0% 0
Customer Support
0 0%
Customer Support
100% 100
Spreadsheets
100 100%
Spreadsheets
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Modern CSV and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Modern CSV and LiveAgent

Modern CSV Reviews

We have no reviews of Modern CSV yet.
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LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Modern CSV and LiveAgent, you can also consider the following products

Rons CSV Editor - Rons CSV Editor / Now Rons Data Edit

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ReCsvEditor - Csv / Tsv / Delimited file editor. Supports for very large Files.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

CSV Editor Pro - The professional choice for working with CSV files.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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