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Microsoft Operations Management Suite VS Fluent Support

Compare Microsoft Operations Management Suite VS Fluent Support and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Microsoft Operations Management Suite logo Microsoft Operations Management Suite

Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

Fluent Support logo Fluent Support

Fluent Support is a complete support ticketing solution for WordPress website. It is a complete helpdesk solution for fast and efficient support system.
  • Microsoft Operations Management Suite Landing page
    Landing page //
    2023-03-28
  • Fluent Support Landing page
    Landing page //
    2023-09-12

With Fluent Support, you can get complete support solutions, including a shared inbox and internal notes for team collaboration, detailed reports with charts, analytics, advanced search, powerful sorting and filtering. Quickly reply to tickets with our fast-loading dashboard. Take advantage of all the integrations and professional features for a cheap price!

Microsoft Operations Management Suite

Website
azure.microsoft.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Fluent Support

Website
fluentsupport.com
Pricing URL
Official Fluent Support Pricing
$ Details
freemium $129.0 / Annually (1 Domain License, 1 year plugin update, 1 year priority support)
Platforms
Wordpress
Release Date
2021 November
Edit details

Microsoft Operations Management Suite features and specs

  • Comprehensive Monitoring
    Microsoft Operations Management Suite (OMS) offers end-to-end monitoring and management of an entire IT infrastructure, providing insights into performance, security, and overall system health.
  • Scalability
    OMS is built on Microsoft Azure, which allows it to scale easily according to organizational needs. It can handle the varying demands of enterprises of all sizes.
  • Integrations
    OMS integrates seamlessly with other Microsoft services and third-party tools, enhancing its functionality and allowing for a more cohesive IT management environment.
  • Cloud-Based
    Being a cloud-based service, OMS offers the flexibility and accessibility of remote monitoring and management, which is ideal for distributed and hybrid IT environments.
  • Automation
    OMS includes automation capabilities that can help in reducing repetitive tasks, thus improving operational efficiency and reducing human error.

Possible disadvantages of Microsoft Operations Management Suite

  • Complexity
    The depth and breadth of features offered can make the initial setup and configuration somewhat complex, requiring a steep learning curve for new users.
  • Cost
    While OMS provides a robust set of features, it can be relatively expensive, especially for smaller organizations that might not fully utilize all its capabilities.
  • Data Privacy
    As a cloud-based solution, users might have concerns about data privacy and compliance, depending on the data residency regulations of their country or industry.
  • Dependency on Internet Connection
    Since OMS is a cloud service, a reliable internet connection is essential for its operation. Any internet outage can disrupt the monitoring and management processes.
  • Vendor Lock-In
    Organizations using OMS become inherently tied to Microsoft's ecosystem, which makes it challenging to switch to other platforms without significant migration efforts.

Fluent Support features and specs

  • Automatic Agent Assignment
  • Saved Replies
  • Collision Detection
  • Tagging
  • Admin Dashboard
  • Response Delay Tracking
  • Bulk Actions
  • Custom Management
  • File sharing
  • Custom email notifications
  • Team performance
  • Individual reports
  • Agent Management
  • Custom priorities
  • Agent Dashboard
  • Internal Notes
  • Mobile Responsive
  • Short Codes
  • Unlimited Users
  • Unlimited Tickets
  • Integrations
    20+
  • Premium Support

Analysis of Microsoft Operations Management Suite

Overall verdict

  • Microsoft Operations Management Suite is a robust and effective solution for IT management. Its integration with Azure and strong analytics capabilities make it particularly valuable for organizations utilizing Microsoft's cloud ecosystem. However, its effectiveness may vary based on specific organizational needs and existing IT infrastructure.

Why this product is good

  • Microsoft Operations Management Suite (OMS) is integrated with Azure and provides a comprehensive set of IT management solutions, including log analytics, automation, and security. It helps organizations optimize their IT operations, streamline processes, and ensure security compliance. OMS's ability to manage on-premises and cloud-based environments makes it a versatile solution for many businesses.

Recommended for

    OMS is recommended for businesses and IT teams that are deeply integrated into the Microsoft ecosystem, particularly those using Azure services. It's also suitable for organizations looking to enhance their IT operations with advanced analytics, automation, and security tools.

Microsoft Operations Management Suite videos

+ Add

Microsoft Operations Management Suite – IT Management Solution for the cloud era

Fluent Support videos

+ Add

What's inside Fluent Support 1.5.5 | The Ultimate Support Ticket Management Plugin for WordPress

More videos:

  • Tutorial - Why Connect CRM to your Support Ticketing system | Fluent CRM & Fluent Support
  • Tutorial - Create Custom Tags Using Automation for Easy Ticket Filtering | Fluent Support
  • Review - A Help Desk For WordPress… In WordPress (Fluent Support Review)
  • Review - Fluent Support 1.7.4: The Best Helpdesk Plugin Gets Even Better!
  • Review - Fluent Support Review

Category Popularity

0-100% (relative to Microsoft Operations Management Suite and Fluent Support)

Microsoft Operations Management Suite

Fluent Support

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
IT Management
100 100%
IT Management
0% 0
AI
0 0%
AI
100% 100

User comments

Share your experience with using Microsoft Operations Management Suite and Fluent Support. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Fluent Support seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Microsoft Operations Management Suite mentions (0)

We have not tracked any mentions of Microsoft Operations Management Suite yet. Tracking of Microsoft Operations Management Suite recommendations started around Mar 2021.

Fluent Support mentions (1)

  • "Fluent Support" team won the "Best Marketing Team - 2022" award! 🥳
    So proud of the team we built - 🦾We saw lots of ups & down in year one for sure. But the team managed to scale http://fluentsupport.com traffic from 2k to 7k+ in one year! 🔥. Source: over 2 years ago

What are some alternatives?

When comparing Microsoft Operations Management Suite and Fluent Support, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Awesome Support - Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress.

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Hive Support - Chatbot, customer support, AI training, WordPress plugin, live chat

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Sparkly - Helps build social connections between coworkers on Slack.

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