Software Alternatives, Accelerators & Startups

Microsoft Dynamics 365 VS Zoho CRM

Compare Microsoft Dynamics 365 VS Zoho CRM and see what are their differences

Microsoft Dynamics 365 logo Microsoft Dynamics 365

Microsoft Dynamics ERP is a powerful enterprise resource planning software that combines industry and brand-specific functionalities with all the core management features.

Zoho CRM logo Zoho CRM

Omnichannel CRM for Businesses of all sizes
  • Microsoft Dynamics 365 Landing page
    Landing page //
    2023-02-14
  • Zoho CRM Landing page
    Landing page //
    2022-03-09

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Zoho has over 40 in-built app integrations and 500+ third-party extensions to choose from. More than 60 million users worldwide trust Zoho.

Microsoft Dynamics 365

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Zoho CRM

Website
zoho.com
$ Details
freemium $14.0 / Annually ($14 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android iPhone
Release Date
1996 June

Microsoft Dynamics 365 features and specs

  • Integration with Microsoft Products
    Seamlessly integrates with Microsoft's suite of products like Office 365, Azure, and Power BI, providing a cohesive and familiar environment for users.
  • Scalability
    Offers modules for various business functions such as sales, marketing, finance, and operations, allowing businesses to scale and add functionalities as needed.
  • Customizability
    Highly customizable with a range of options to tailor the platform to specific business needs, including custom workflows and apps.
  • Cloud and On-Premise Options
    Provides flexible deployment options, allowing businesses to choose between cloud-based, on-premise, or hybrid solutions.
  • Advanced Analytics
    Equipped with advanced analytics and reporting tools, including integration with Power BI for data visualization and comprehensive insights.
  • AI and Machine Learning
    Incorporates AI and machine learning capabilities to automate tasks, predict trends, and provide actionable insights.
  • Regular Updates
    Frequently updated by Microsoft, ensuring that users have access to the latest features, security updates, and improvements.

Possible disadvantages of Microsoft Dynamics 365

  • Complexity
    The wide array of features and customizability options can make the platform complex and difficult to implement and manage without specialized knowledge.
  • Cost
    Can be expensive, particularly for small to medium-sized businesses, with costs accumulating from licensing, customization, and maintenance.
  • Learning Curve
    Due to its complexity and wide range of features, users may face a steep learning curve, requiring substantial training and time to fully utilize the platform.
  • Custom Development Requirements
    Highly tailored customizations may require professional developers, increasing both the time and cost for implementation.
  • Performance Issues
    Some users report performance issues, particularly with large datasets or high user loads, potentially impacting productivity.
  • Dependency on Internet
    For cloud-based deployments, reliable internet connectivity is crucial, and any interruptions can impact accessibility and productivity.

Zoho CRM features and specs

  • Sales Force Automation
    Lead, Deal and Contact Management; Workflow Automation
  • Process Management
    Sales Process Builder; Processing Rules
  • Omnichannel
    Email; Telephony; Social; Customer Portals
  • Analytics and Reporting
    Reports; Analytical Components; Capabilities
  • Sales Enablement
    Quotes and Finance; Partner Portals; Calendar; G Suite and Office 365
  • Performance Management
    Forecasting; Currencies; Territory Management; Gamification
  • Predictive Intelligence
    Lead and Deal Prediction; Macro Suggestions; Zia Voice
  • Customization
    Layouts; Custom Components; Views and Filters; Global Selling
  • Marketing Automation
    Customer Segmentation; Lead Nurturing; Google Ad Integrations; Event Management
  • Team Collaboration
  • Mobile Apps
  • Security
    Roles, Profiles, Teams; Data Security; Compliance
  • Developer Platform
    REST API; Widgets; Web and Mobile SDK; Functions

Analysis of Microsoft Dynamics 365

Overall verdict

  • Overall, Microsoft Dynamics 365 is considered a good platform for businesses that need a unified solution to manage customer relationships, streamline operations, and gain insights from data. Its strong integration capabilities and scalability make it suitable for both small and large enterprises.

Why this product is good

  • Microsoft Dynamics 365 is often regarded as a strong choice for businesses due to its comprehensive integration capabilities, scalability, and flexibility. It offers a suite of tools that help manage various business processes including sales, customer service, finance, and operations. Its ability to integrate seamlessly with other Microsoft products, such as Office 365 and Azure, enhances productivity and streamlines workflows. Additionally, it offers robust analytical tools that can provide valuable business insights.

Recommended for

  • Medium to large enterprises looking for an integrated solution for CRM and ERP.
  • Organizations already using other Microsoft products seeking seamless integration.
  • Businesses that require CRM capabilities to enhance customer relationships and service.
  • Companies looking for a scalable platform that can grow with their business needs.

Analysis of Zoho CRM

Overall verdict

  • Overall, Zoho CRM is a solid choice for businesses looking for a cost-effective CRM solution with extensive features and customization options. It provides good value for money and is suitable for a wide range of industries.

Why this product is good

  • Zoho CRM is considered good due to its affordability, robust feature set, and flexibility. It offers a comprehensive suite of tools that help businesses manage customer relationships effectively. Some key features include lead and contact management, workflow automation, analytics, reporting, and integration with other Zoho tools and third-party applications. Zoho CRM is also praised for its user-friendly interface and strong customer support.

Recommended for

    Zoho CRM is recommended for small to medium-sized businesses that require a scalable solution to manage their customer relationships. It's ideal for organizations seeking to enhance their sales processes, improve customer engagement, and streamline business operations without incurring high costs. Additionally, companies already using Zoho's suite of applications may benefit from the seamless integration options available within the Zoho ecosystem.

Microsoft Dynamics 365 videos

Microsoft Dynamics 365 Review: ERP, CRM, Pros And Cons, And Alternatives

More videos:

  • Review - Independent Review of Microsoft Dynamics 365 (F&O, Business Central)

Zoho CRM videos

Get to know Zoho CRM

More videos:

  • Review - Zoho CRM vs. Salesforce Sales Cloud
  • Review - ZOHO CRM Review - CRM software review
  • Review - Zoho CRM Review (2019) - Yes, It's Cheap. But Is It Also Good?
  • Review - Zoho CRM 2021 Review: What Is It, Key Features, Pros And Cons, And More
  • Review - Zoho CRM Review 2021
  • Review - Zoho CRM Review: Good value, but flawed a lot of non-essential ways
  • Tutorial - How to use Zoho CRM | Free CRM Software for Small Business [2023]

Category Popularity

0-100% (relative to Microsoft Dynamics 365 and Zoho CRM)
ERP
100 100%
0% 0
CRM
0 0%
100% 100
Office & Productivity
100 100%
0% 0
Sales
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft Dynamics 365 and Zoho CRM

Microsoft Dynamics 365 Reviews

20 Best Retail Management Software Reviewed for 2024
Why I picked Microsoft Dynamics 365 for Retail: I chose Microsoft Dynamics 365 for Retail because it is an all-in-one retail management software that offers various solutions for managing different aspects of a retail business. One of the key advantages of Dynamics 365 for Retail is its integration capabilities. It natively integrates with other Microsoft products, such as...

Zoho CRM Reviews

  1. Ronit
    · Marketing at Amdocs ·
    Maximizing Efficiency with Zoho CRM: My 2024 Experience

    Zoho CRM is recognized for its robust features and continuous updates, making it a strong contender in the customer relationship management space. Users appreciate its customization options, which allow businesses to tailor the CRM to their specific needs, enhancing usability and effectiveness.

    🏁 Competitors: G-Droid
  2. alexwatsonisme
    · Working at Mobile Internist ·
    Web-based online office suite

    Zoho CRM empowers SMBs & enterprises with a 360º customer relationship lifecycle management solution. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.


Why We’re Building Mria CRM: The First Truly Native CRM for Jira
Next, we tried going outside the Atlassian ecosystem – using standalone CRMs like Zoho and Pipedrive. While these platforms were powerful, integrating them with Jira was costly, complex, and prone to syncing issues. We constantly battled data silos, duplicated effort, and poor visibility across systems. What we gained in CRM functionality, we lost in efficiency.
Source: mriacrm.com
Top 9 Best Copper CRM Alternatives for Businesses in 2023
Zoho CRM is one of several programs available in Zoho’s app ecosystem, which is similar to Salesforce’s app exchange. Zoho CRM’s reporting is solid, allowing users to report across products, locations, and applications. The CRM provides basic contact management as well as automation, such as transforming website visitors into leads.
Source: magenest.com
Top 21 Salesforce’s Competitors and Alternatives
Zoho offers a cloud-based CRM designed to help businesses create, manage, and organize data to boost sales and revenue. The company attracted more than 10 million users in 2020, reaching over 60 million users. For full-year 2021, Zoho’s revenue surged to $690 million.
14 Best Copper CRM Alternatives to Use in 2022
Zoho CRM is a reliable Copper CRM alternative that helps you engage with customers more effectively. You can connect with your prospects and customers using their preferred communication channels, including emails, social media, etc. Zoho CRM helps conserve time and resources by automating time-consuming tasks. Real-time reporting and analytics help you track relevant KPIs...
10 Best eCommerce CRM Softwares | eCommerce Solutions 2020
Many companies use this CRM tool to help out their customers. We love how you can link Zoho CRM to your Facebook and Twitter pages - this could be especially useful for eCommerce stores that focus on these areas to market their company.

Social recommendations and mentions

Based on our record, Microsoft Dynamics 365 should be more popular than Zoho CRM. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Microsoft Dynamics 365 mentions (5)

  • Bill management system for small company?
    You can evaluate Dynamics, see if might work. They have AI , optical recognition and automation etc going on. Looks interesting, yet there's is definitely a learning curve, as it's a lot different from QB. Source: over 2 years ago
  • Deciding on an ERP System
    Microsoft Finance is just one module of the Microsoft Dynamics ERP system. Go here and look at "products", these are all the different Dynamics modules: (https://dynamics.microsoft.com/en-us/). Source: over 2 years ago
  • What will it take for us to unionize?
    I really don't care about downvotes. I always consider the source. Most people here have ZERO understanding on how a business works. And yes, I did read the last half of the paragraph. It's how I knew you were SSS or Leadership position No one else knows who Data Team is. I was 3 years as an SSS. I know about the margins that things are priced out. I spent a lot of time in WFM Insights. Whole Foods is failing... Source: almost 3 years ago
  • I am an engineer, but the place I volunteer needs me to be an IT guy. Could I get some advice? I don't know much about accomplishing stuff without source code
    I'm thinking to reduce any additional budget asks from external solutions, we can try to make use of the suite and only just add Dynamics 365 licensing into all this. It's supposed to be Microsoft's offering for CRM to compete with the likes of Salesforce. Source: almost 3 years ago
  • What are some growth stocks you’ll be avoiding on the dip?
    Https://dynamics.microsoft.com/en-us/ scroll down to the highlighted company list. Source: over 3 years ago

Zoho CRM mentions (1)

  • Program for managing missed call messages?
    Another option would be zoho.com/crm. We used this one at a much smaller firm that I worked at (5 attorneys, 3 paralegals, 1 secretary). Source: over 2 years ago

What are some alternatives?

When comparing Microsoft Dynamics 365 and Zoho CRM, you can also consider the following products

Gas Cylinder Tracking Software - Gas Cylinder Tracking Software is a distribution software that shows the purchase of empty cylinder inventory stock to get a refill, and it shows the inventory stock for empty company cylinders.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Ecount ERP - ECOUNT offers the best ERP software for small & midsized businesses. Our integrated system offers easy setup and customization capabilities.

Freshsales CRM - A full-fledged CRM for high-velocity sales teams.

Zangerine - All-in-One Software for Distribution, Wholesale & eCommmerce

Copper - Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.