Software Alternatives, Accelerators & Startups

Metabase VS LiveAgent

Compare Metabase VS LiveAgent and see what are their differences

Metabase logo Metabase

Metabase is the easy, open source way for everyone in your company to ask questions and learn from...

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Metabase Landing page
    Landing page //
    2023-04-25
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Metabase features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Metabase videos

Metabase is a free, self hosted, open source data analytics platform that keeps using it simple.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Metabase and LiveAgent)
Business Intelligence
100 100%
0% 0
Customer Support
0 0%
100% 100
Data Dashboard
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Metabase and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Metabase and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Metabase and LiveAgent

Metabase Reviews

Top 11 Grafana Alternatives & Competitors [2024]
Metabase is tailored for exploring and querying structured data within databases. It empowers users with an intuitive interface to effortlessly create and share interactive dashboards, facilitating seamless data exploration. One of its notable advantages is the accessibility it offers to non-technical users, granting them the ability to create their own charts without...
Source: signoz.io
Embedded analytics in B2B SaaS: A comparison
Similar to Holistics also Metabase is a BI tool at its core. It however feels nothing like Looker and has a unique feel to it. It felt quite intuitive how its set-up but there’s still quite a steep learning curve, even for a well-seasoned data professional. Also Metabase offers an iFrame implementation for embedding. An added advantage of Metabase is that they are...
Source: medium.com
Best 8 Redash Alternatives in 2023 [In Depth Guide]
Metabase is a business intelligence software suite allowing you to ask questions about your data without complicated code and jargon and lets professionals visualize their business data accurately.
Source: www.datapad.io
8 Alternatives to Apache Superset That’ll Empower Start-ups and Small Businesses with BI
Small businesses and startups with limited resources that need to answer simple queries will find Metabase, Tableau, and PowerBI suitable for their needs. However, if you have an in-house data team dedicated to the project, you might find open-source software like Redash and Metabase (open-source version) beneficial. And if you have the team, time, and money, Looker or...
Source: trevor.io
Top 10 Tableau Open Source Alternatives: A Comprehensive List
Tableau Open Source alternatives are typically free, making them appealing to freelancers and small businesses. However, even Business Intelligence tools with a commercial component, such as Metabase, are less expensive on average. Metabase is very similar to Tableau in the sense that it is a Data Analytics tool that is accessible to both tech-savvy and non-tech-savvy users....
Source: hevodata.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Metabase seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Metabase mentions (14)

  • Is Tableau Dead?
    I've never used Tableau, but heard a lot of hate about it. However, in my previous role, we were big fans of Metabase (https://metabase.com). You can also self-host it, which was a huge win for us. - Source: Hacker News / 3 months ago
  • Ask HN: Open-Source Self-Hosted No-Code Platforms?
    The solution really depends on what sort of problems you are trying to solve and who your customers are. There are a fair few low-code solutions out there for reporting and data visualisation that are great for finance and marketing teams for example. e.g. https://metabase.com/ , https://evidence.dev/ For enterprise processes I'd go with Camunda (solely based on recommendations and not first hand experience).... - Source: Hacker News / about 1 year ago
  • Ask HN: Who is hiring? (December 2022)
    Metabase | https://metabase.com | REMOTE | Full-time | Backend, Frontend, Full Stack, and DevOps engineers. - Source: Hacker News / over 1 year ago
  • Make Better Decisions the Easy Way: Deploy Metabase with Azure Container Apps
    With a few simple steps, you can deploy Metabase on Microsoft Azure using Azure Container Apps. This process works for any Docker container hosted on Docker Hub, not just Metabase, so you can try it with your containers. - Source: dev.to / almost 2 years ago
  • Integration/extension/plugin system in Nodejs
    Try metabase.com its built with node and uses plugins. Source: almost 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Metabase and LiveAgent, you can also consider the following products

Tableau - Tableau can help anyone see and understand their data. Connect to almost any database, drag and drop to create visualizations, and share with a click.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Microsoft Power BI - BI visualization and reporting for desktop, web or mobile

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Looker - Looker makes it easy for analysts to create and curate custom data experiences—so everyone in the business can explore the data that matters to them, in the context that makes it truly meaningful.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.