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Medallia VS Condens.io

Compare Medallia VS Condens.io and see what are their differences

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Medallia logo Medallia

Medallia enables companies to capture customer feedback, understand it in real-time, and take action to improve the customer experience (CX).

Condens.io logo Condens.io

Make storing, analyzing and sharing all UX research data easier, faster and more enjoyable.
  • Medallia Landing page
    Landing page //
    2023-10-17

  www.medallia.comSoftware by Medallia

  • Condens.io Landing page
    Landing page //
    2020-04-23

Analyze qualitative data from user research
  • Note taking and Ai-assisted tagging
  • Automated transcription and video editing
  • Digital whiteboard with affinity clusters, journey maps and more

Share findings online

  • Viewers don't need a Condens account to see findings
  • Hide participant information for data privacy
  • Use short clips and highlight reels as evidence

Build a UX research repository

  • All research insights in one place
  • Separate interface for colleagues to find existing research
  • Full control which data is shared with colleagues

Medallia

Website
medallia.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Condens.io

Website
condens.io
Pricing URL
Official Condens.io Pricing
$ Details
paid Free Trial $15.0 / Monthly
Platforms
Browser Web
Release Date
2019 June
Edit details

Medallia features and specs

No features have been listed yet.

Condens.io features and specs

  • AI-assisted tagging: Tag notes from user research quickly
  • Media highlights: Create clips from audio and video recordings
  • Affinity clustering: Cluster related evidence to come up with findings
  • Sharing: Make UX research findings accessible online
  • UX research repository: Store past research in a structured manner to find it again easily

Medallia videos

+ Add

Medallia Experience Cloud in Action

More videos:

  • Review - Medallia for Retail: Solution Overview
  • Review - Medallia for B2B: Solution Overview

Condens.io videos

+ Add

Condens.io Demo

Category Popularity

0-100% (relative to Medallia and Condens.io)

Medallia

Condens.io

Surveys
100 100%
Surveys
0% 0
User Experience
0 0%
User Experience
100% 100
Customer Feedback
100 100%
Customer Feedback
0% 0
UX
0 0%
UX
100% 100

User comments

Share your experience with using Medallia and Condens.io. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Condens.io should be more popular than Medallia. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Medallia mentions (1)

Condens.io mentions (3)

  • Research Repositories - what are you using?
    Https://dovetailapp.com/ and https://condens.io/ (both excellent and specifically focused on user research). Source: almost 2 years ago
  • Research repository tips
    Other options include EnjoyHQ, Aurelius, and Condens. Out of those 3, I tried Condens last year and gave up on it, because the transcription quality was sub-par. When we were considering which tool to use earlier this year, the video montage option and the ability to do the analysis fully from the tool swayed us, and we ended up picking Dovetail. So it really depends on what you want the repository to do, support... Source: over 2 years ago
  • Tools to automate analysis of interview notes?
    Look at Condens. We demo’d it last year. I like it a lot as a tool to aid in synthesis. Didn’t end up going with it because it didn’t meet all of our requirements as a team, but I was still very impressed. Source: about 3 years ago

What are some alternatives?

When comparing Medallia and Condens.io, you can also consider the following products

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

Dovetail - Mobile Cloud-Based Dental Software

Qualtrics Customer Experience - Qualtrics Customer Experience software makes it easy to monitor, respond & improve every key moment along the customer journey. Request a demo today!

EnjoyHQ - A customer research platform for product teams

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

UserBit - A full-stack qualitative research platform for UX & product teams.

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