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Mattersight Quality Monitoring VS Observe.AI

Compare Mattersight Quality Monitoring VS Observe.AI and see what are their differences

Content Guardian AI
The only 8-in-1 AI content detector platform in the world. We integrate with leading AI content detectors to give unparalleled confidence that your content appear to be written by a human. featured
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Mattersight Quality Monitoring logo Mattersight Quality Monitoring

Mattersight Behavioral Analytics products break down these stories, analyze them, and turn them into meaningful data you can react to, so you can improve your return on every interaction moving forward.

Observe.AI logo Observe.AI

Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.
  • Mattersight Quality Monitoring Landing page
    Landing page //
    2020-03-16
  • Observe.AI Landing page
    Landing page //
    2023-07-22

Mattersight Quality Monitoring videos

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Observe.AI videos

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Observe.AI Product Overview

More videos:

  • Review - Ask the Expert: Customer Experience Reimagined with AI featuring Observe.AI
  • Review - Reporting & Analytics from Observe.AI | Turn conversation intelligence into actionable insights

Category Popularity

0-100% (relative to Mattersight Quality Monitoring and Observe.AI)

Mattersight Quality Monitoring

Observe.AI

Communication
14 14%
Communication
86% 86
Work Management
32 32%
Work Management
68% 68
Business & Commerce
17 17%
Business & Commerce
83% 83
Online Services
0 0%
Online Services
100% 100

User comments

Share your experience with using Mattersight Quality Monitoring and Observe.AI. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Observe.AI seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mattersight Quality Monitoring mentions (0)

We have not tracked any mentions of Mattersight Quality Monitoring yet. Tracking of Mattersight Quality Monitoring recommendations started around Mar 2021.

Observe.AI mentions (1)

  • Enhancing QuickSwap Community Operations through DaoLens DAO Manager
    With a background in mathematics, was previously Founding Engineer under the AI and ML division at Observe.ai (Contact Centre Automation). He is the Founder of Zipo, an e-commerce shipping management tool. Before that, he worked with the Samsung AI Team (Research and Development of Personal AI Voice Assistant Bixby). He frequently contributes to Open-Source Communities. Source: over 1 year ago

What are some alternatives?

When comparing Mattersight Quality Monitoring and Observe.AI, you can also consider the following products

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

MaestroQA - MaestroQA is software for customer service quality assurance. Whether it's CSAT, CES, or more, we will drive the metrics behind your team.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

klaus - Conversation review tool for support teams

Nexidia Analytics - Nexidia Analytics is a great platform that offers all unique services to create a better experience, lower costs, and much more.

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