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Mattersight Quality Monitoring VS Scorebuddy

Compare Mattersight Quality Monitoring VS Scorebuddy and see what are their differences

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Mattersight Quality Monitoring logo Mattersight Quality Monitoring

Mattersight Behavioral Analytics products break down these stories, analyze them, and turn them into meaningful data you can react to, so you can improve your return on every interaction moving forward.

Scorebuddy logo Scorebuddy

SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
  • Mattersight Quality Monitoring Landing page
    Landing page //
    2020-03-16
  • Scorebuddy Landing page
    Landing page //
    2023-06-17

Mattersight Quality Monitoring videos

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Scorebuddy videos

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Scorebuddy Explainer Video

More videos:

  • Review - Scorebuddy - Simple Staff Scoring Solution for Quality Monitoring Customer Service

Category Popularity

0-100% (relative to Mattersight Quality Monitoring and Scorebuddy)

Mattersight Quality Monitoring

Scorebuddy

Communication
11 11%
Communication
89% 89
Work Management
19 19%
Work Management
81% 81
Business & Commerce
13 13%
Business & Commerce
87% 87
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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What are some alternatives?

When comparing Mattersight Quality Monitoring and Scorebuddy, you can also consider the following products

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

MaestroQA - MaestroQA is software for customer service quality assurance. Whether it's CSAT, CES, or more, we will drive the metrics behind your team.

Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

Nexidia Analytics - Nexidia Analytics is a great platform that offers all unique services to create a better experience, lower costs, and much more.

klaus - Conversation review tool for support teams

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