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Mattersight Behavioral Analytics VS NICE Workforce Optimization

Compare Mattersight Behavioral Analytics VS NICE Workforce Optimization and see what are their differences

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Mattersight Behavioral Analytics logo Mattersight Behavioral Analytics

Mattersight provides personality-based software applications.

NICE Workforce Optimization logo NICE Workforce Optimization

Learn how to increase productivity and manage better engagement with your employees. Provide the best service for your customers.
  • Mattersight Behavioral Analytics Landing page
    Landing page //
    2023-07-03
  • NICE Workforce Optimization Landing page
    Landing page //
    2023-10-18

Category Popularity

0-100% (relative to Mattersight Behavioral Analytics and NICE Workforce Optimization)

Mattersight Behavioral Analytics

NICE Workforce Optimization

Customer Support
66 66%
Customer Support
34% 34
Employee Scheduling
45 45%
Employee Scheduling
55% 55
Communication
51 51%
Communication
49% 49
Customer Service
50 50%
Customer Service
50% 50

User comments

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What are some alternatives?

When comparing Mattersight Behavioral Analytics and NICE Workforce Optimization, you can also consider the following products

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Aspect EQ Workforce Optimization Suite - Workforce management, quality and performance management, analytics, cloud or on-premise

Teleopti WFM - Humanize the workplace with intelligent automation from Teleopti. 100% committed to helping you optimize and engage your most important resource – your staff.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

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