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Aspect EQ Workforce Optimization Suite VS Surfboard

Compare Aspect EQ Workforce Optimization Suite VS Surfboard and see what are their differences

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Aspect EQ Workforce Optimization Suite logo Aspect EQ Workforce Optimization Suite

Workforce management, quality and performance management, analytics, cloud or on-premise

Surfboard logo Surfboard

Simpler, smarter and fairer scheduling software for customer support teams at scale
  • Aspect EQ Workforce Optimization Suite Landing page
    Landing page //
    2023-04-01
  • Surfboard Landing page
    Landing page //
    2023-10-21

Surfboard automates the scheduling of customer service and operations teams with simplicity and fairness built into each part of the product. Automatically generate forecasts by integrating into your ticketing and phone systems and create fairly distributed schedules that are easy to tweak for last minute changes.

Shift plans are created eight weeks in advance with the ability to customise activities your team works on. Replace cumbersome spreadsheets and legacy workforce management software with simpler, smarter and fairer scheduling.

Aspect EQ Workforce Optimization Suite

Website
aspect.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Surfboard

Website
teamsurfboard.com
Pricing URL
Official Surfboard Pricing
$ Details
freemium £15.0 / Monthly (All features included)
Platforms
Web Browser Google Chrome Zendesk Intercom Twilio Salesforce Front Dixa
Release Date
2020 September
Edit details

Aspect EQ Workforce Optimization Suite features and specs

No features have been listed yet.

Surfboard features and specs

  • Scheduling: Fully automated with the ability to tweak
  • Forecasting: 12 weeks in advance
  • Shift Management: 8 weeks in advance
  • Integrations: Zendesk, Twilio, Intercom, Dixa, Salesforce, Front, Aircall

Aspect EQ Workforce Optimization Suite videos

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Surfboard videos

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Lost Driver 3.0 Surfboard Review

More videos:

  • Review - Lost Retro Tripper Surfboard Review
  • Review - CI "Happy Everyday" Pass it Around Surfboard Review

Category Popularity

0-100% (relative to Aspect EQ Workforce Optimization Suite and Surfboard)

Aspect EQ Workforce Optimization Suite

Surfboard

Employee Scheduling
35 35%
Employee Scheduling
65% 65
Customer Service
38 38%
Customer Service
62% 62
Customer Support
23 23%
Customer Support
77% 77
Communication
50 50%
Communication
50% 50

User comments

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What are some alternatives?

When comparing Aspect EQ Workforce Optimization Suite and Surfboard, you can also consider the following products

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

NICE Workforce Optimization - Learn how to increase productivity and manage better engagement with your employees. Provide the best service for your customers.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

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