ManageEngine ServiceDesk Plus VS Servicely.ai

ManageEngine ServiceDesk Plus

Website

manageengine.com

Pricing URL

Official ManageEngine ServiceDesk Plus Pricing

$ Details

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

Platforms

Windows Linux Browser

Release Date

-

Categories

#Service Desk #Help Desk #Ticketing System #Incident Management #IT Service Management #IT Asset Management #Change Management #Project Management

Servicely.ai

Website

servicely.ai

Pricing URL

Official Servicely.ai Pricing

$ Details

paid Free Trial

Platforms

Browser

Release Date

2019 January

Categories

#IT Service Management #Service Desk #Digital Transformation #Help Desk #AI

ManageEngine ServiceDesk Plus features and specs

• Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
• Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
• Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
• Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
• CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
• Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
• Change management: Streamline planning, approval, and implementation with automated workflows.
• Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
• IT release management: Make your releases work in tandem with your change management process.

Servicely.ai features and specs

• Incident Management: ITIL Incident with automated Incident resolution and assignment
• Problem Management: ITIL Problem Management
• Change management: ITIL Change management with impact and Forward Schedule of Change
• Request tracking & automation: Request management with workflows and approvals
• Self Service Portal: Self-service portal with knowledge and AI-powered virtual agent
• Service catalog: Service catalog with workflows and approvals
• IT Asset Management: Hardware and Software Asset Management
• Knowledge Management: Knowledge management
• Automated workflow: AI-powered workflow
• Dashboards & visualizations: Dashboards and reporting
• Workflow Management: Build custom workflows for any business process
• SaaS: Native SaaS with common browser support
• Mobile App: Access from anywhere with any device

ServiceDesk Plus overview demo

More videos:

Introduction to AI-Powered ITSM

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