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ManageEngine ServiceDesk Plus VS Jira Service Desk

Compare ManageEngine ServiceDesk Plus VS Jira Service Desk and see what are their differences

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
ManageEngine ServiceDesk Plus Landing Page
ManageEngine ServiceDesk Plus Landing Page
Jira Service Desk Landing Page
Jira Service Desk Landing Page

ManageEngine ServiceDesk Plus details

Service Desk Help Desk Ticketing System Incident Management IT Service Management IT Asset Management Change Management
Pricing URL Official ManageEngine ServiceDesk Plus Pricing  
Details $freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Windows Linux Browser
Release Date-

Jira Service Desk details

DevOps Tools Service Desk Help Desk
Pricing URL-
Details $-
Release Date-

ManageEngine ServiceDesk Plus features and specs

Incident ManagementReduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
Asset ManagementOptimize asset utilization, avoid vulnerabilities, and ensure license compliance.
Project ManagementCreate projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
Problem ManagementAnalyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
CMDBVisually build relationships between CIs and analyze the business impact of any outages or change implementations.
Service catalogShowcase your available services to end users, with custom SLAs and multi-stage approvals.
Change managementStreamline planning, approval, and implementation with automated workflows.
Enterprise service managementExtend proven ITSM best practices to HR, finance, and other service delivery areas.
IT release managementMake your releases work in tandem with your change management process.

Jira Service Desk features and specs

Not specified yet

ManageEngine ServiceDesk Plus videos

ServiceDesk Plus overview demo

Jira Service Desk videos

Introduction to Jira Service Desk

More videos:

  • - Jira Service Desk
  • - JIRA Service Desk at Spotify

Category Popularity beta

0-100% (relative to ManageEngine ServiceDesk Plus and Jira Service Desk)


These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Jira Service Desk

ManageEngine ServiceDesk Plus Reviews

8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.

Jira Service Desk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Jira Service Desk, you can also consider the following products

HarmonyPSA - HarmonyPSA - Professional Services Automation (PSA) for IT Businesses

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

Accelo - Cloud-based platform to automate professional service business using integrated technologies to run sales, projects and time billing.

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