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ManageEngine ServiceDesk Plus VS Freshservice

Compare ManageEngine ServiceDesk Plus VS Freshservice and see what are their differences


Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Freshservice: the one-stop cloud solution for all your IT management needs.
ManageEngine ServiceDesk Plus Landing Page
ManageEngine ServiceDesk Plus Landing Page
Freshservice Landing Page
Freshservice Landing Page

ManageEngine ServiceDesk Plus details

Categories
Service Desk Help Desk Ticketing System Incident Management IT Service Management IT Asset Management Change Management
Website manageengine.com  
Pricing URL Official ManageEngine ServiceDesk Plus Pricing  
Details $freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Release Date-

Freshservice details

Categories
Help Desk Project Management Service Desk
Website freshservice.com  
Pricing URL-
Details $-
Platforms
-
Release Date-

ManageEngine ServiceDesk Plus features and specs

Incident ManagementReduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
Asset ManagementOptimize asset utilization, avoid vulnerabilities, and ensure license compliance.
Project ManagementCreate projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
Problem ManagementAnalyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
CMDBVisually build relationships between CIs and analyze the business impact of any outages or change implementations.
Service catalogShowcase your available services to end users, with custom SLAs and multi-stage approvals.
Change managementStreamline planning, approval, and implementation with automated workflows.
Enterprise service managementExtend proven ITSM best practices to HR, finance, and other service delivery areas.
IT release managementMake your releases work in tandem with your change management process.

Freshservice features and specs

Not specified yet

ManageEngine ServiceDesk Plus videos

ServiceDesk Plus overview demo

Freshservice videos

Freshservice Demo

More videos:

  • - Freshservice - End user demo
  • - Freshservice - A Quick Overview

Category Popularity beta

0-100% (relative to ManageEngine ServiceDesk Plus and Freshservice)
36
36%
64%
64
36
36%
64%
64
37
37%
63%
63
37
37%
63%
63

Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Freshservice

ManageEngine ServiceDesk Plus Reviews

8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.

Freshservice Reviews

29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Freshservice, you can also consider the following products

HarmonyPSA - HarmonyPSA - Professional Services Automation (PSA) for IT Businesses

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

ninjaRMM - ninjaRMM is a cloud-based IT management tool designed to save technician's time and minimize downtime.

Accelo - Cloud-based platform to automate professional service business using integrated technologies to run sales, projects and time billing.

User comments

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