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ManageEngine Patch Manager Plus VS BeyondTrust Remote Support

Compare ManageEngine Patch Manager Plus VS BeyondTrust Remote Support and see what are their differences

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EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored
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ManageEngine Patch Manager Plus logo ManageEngine Patch Manager Plus

Patch Manager Plus, an all-round patching solution, offers automated patch deployment for Windows, macOS, and Linux endpoints, plus patching support for 350+ third-party applications You can use it to patch computers within LAN and WAN.

BeyondTrust Remote Support logo BeyondTrust Remote Support

BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices.
  • ManageEngine Patch Manager Plus Landing page
    Landing page //
    2022-12-15

Patch Manager Plus is an all round solution for your enterprise that enables you to manage and distribute patches to endpoints across the IT network. These endpoints consist of laptops, servers and workstations. Regularly updating applications across these systems, heightens the over all security posture of your enterprise.

Patch Manager Plus supports cross-platform patching with an expanding repository of patches for over 750 applications including third-party applications like Adobe, Java and Google Chrome. This security program lets you set up automated patch deployment workflows to take the bulk of everyday IT management tasks off your shoulder.

The Test & Approve feature enables you to test out patches prior to deployment, to make certain their source and proper function. This is to ensure crucial systems in your production environment do not face the risk of downtime as a result of a misbehaving patch.

Furthermore, the flexible deployment policies lets you tailor the patch management cycle around the specific needs of your enterprise. Patch Manager Plus is currently available as an on-premise solution, and Cloud-based solution. This security solution has a completely free edition that is fully functional and supports management of up to 20 computers and 5 servers. The paid editions for this product are called Professional and Enterprise editions and support a 30-day free trial. Download the free trial today!

  • BeyondTrust Remote Support Landing page
    Landing page //
    2023-09-19

ManageEngine Patch Manager Plus

Website
manageengine.com
Pricing URL
Official ManageEngine Patch Manager Plus Pricing
$ Details
paid Free Trial $245 / Annually (50 computers and single user license)
Platforms
Android iOS Cross Platform Windows Mac OSX Linux
Edit details

BeyondTrust Remote Support

Website
beyondtrust.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

ManageEngine Patch Manager Plus features and specs

  • Automate patch management
  • Cross-platform support
  • Third party applications patching
  • Flexible deployment policies
  • Test & approve patches
  • Windows 10 feature update deployment

BeyondTrust Remote Support features and specs

  • Comprehensive Security Features
    BeyondTrust Remote Support offers robust security features including multi-factor authentication, SSL encryption, and detailed audit trails to ensure secure remote access.
  • Advanced Integration
    The platform integrates seamlessly with various ITSM, CRM, and other IT management tools, enhancing its utility in complex IT environments.
  • Cross-Platform Capabilities
    Supports a wide range of operating systems including Windows, macOS, Linux, iOS, and Android, providing flexibility in heterogeneous environments.
  • Real-Time Collaboration
    Offers real-time support collaboration features such as session transfer, session sharing, and team chat, which improve efficiency and problem resolution time.
  • Unattended Access
    Allows for unattended remote access, enabling technicians to solve issues even when the end-user is not present, enhancing productivity.
  • Customization Options
    Provides extensive customization options to align with specific business workflows and branding requirements.

Possible disadvantages of BeyondTrust Remote Support

  • Cost
    The pricing for BeyondTrust Remote Support can be high compared to other remote support solutions, potentially making it less accessible for smaller businesses.
  • Complexity
    The extensive features and customization options can lead to a steeper learning curve for new users, requiring dedicated training and resources.
  • Resource Intensive
    The software can be resource-intensive, leading to potential performance issues on older systems or lower-spec environments.
  • Occasional Connectivity Issues
    Some users report intermittent connectivity issues which can disrupt the support process and reduce efficiency.
  • Limited Trial Period
    The trial period offered for evaluation might not be sufficient to explore all features thoroughly, limiting the ability to fully understand the product's capabilities before purchase.
  • Support Response Time
    There have been reports about slower response times from customer support, which can be a concern during critical situations.

Analysis of ManageEngine Patch Manager Plus

Overall verdict

  • ManageEngine Patch Manager Plus is a robust and effective solution for organizations seeking to improve their patch management processes. Its comprehensive feature set, combined with ease of use and reliable performance, makes it a strong choice for businesses of all sizes.

Why this product is good

  • ManageEngine Patch Manager Plus is well-regarded for its user-friendly interface, extensive patch management capabilities, and automation features. It supports a wide range of operating systems and third-party applications, making it a versatile solution for various IT environments. Users appreciate its ability to streamline the patching process, reduce vulnerabilities, and ensure compliance with security standards.

Recommended for

    This solution is recommended for IT administrators and organizations that require a reliable way to manage the patching of multiple systems and applications, especially those with diverse IT environments or limited resources to dedicate to manual patch management. It’s particularly suitable for medium to large enterprises looking to enhance their security posture and compliance efforts.

Analysis of BeyondTrust Remote Support

Overall verdict

  • Yes, BeyondTrust Remote Support is generally considered a good choice for organizations looking for a secure, versatile, and robust remote support solution. It comes highly recommended for its rich set of features, strong security measures, and positive user feedback.

Why this product is good

  • BeyondTrust Remote Support is highly regarded due to its comprehensive security features, robust remote access capabilities, and its ability to support a wide variety of platforms and devices. It provides secure, efficient remote support to resolve IT issues quickly, ensuring minimal disruption to business operations. It stands out for its seamless integration with existing systems, support for compliance with various security standards, and tools that enhance collaboration among support teams.

Recommended for

  • IT departments in need of secure remote support solutions
  • Enterprises requiring compliance with strict security and privacy standards
  • Organizations supporting a wide range of devices and operating systems
  • Businesses looking to improve efficiency and collaboration in technical support teams

ManageEngine Patch Manager Plus videos

+ Add

Patch management free training

BeyondTrust Remote Support videos

+ Add

How Bomgar Remote Support Software Works?

Category Popularity

0-100% (relative to ManageEngine Patch Manager Plus and BeyondTrust Remote Support)

ManageEngine Patch Manager Plus

BeyondTrust Remote Support

Patch Management
100 100%
Patch Management
0% 0
Remote Desktop
0 0%
Remote Desktop
100% 100
Monitoring Tools
32 32%
Monitoring Tools
68% 68
OS & Utilities
100 100%
OS & Utilities
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine Patch Manager Plus and BeyondTrust Remote Support

ManageEngine Patch Manager Plus Reviews

We have no reviews of ManageEngine Patch Manager Plus yet.
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BeyondTrust Remote Support Reviews

Provide Tech Support by Remotely Control Controlling Computers Using these 10 Tools
BeyondTrust Remote Support allows technical support teams to securely access and troubleshoot any remote device on any platform, located anywhere in the world. And all from the same solution.
Source: hackernoon.com

What are some alternatives?

When comparing ManageEngine Patch Manager Plus and BeyondTrust Remote Support, you can also consider the following products

SolarWinds Patch Manager - SolarWinds Patch Manager is an intuitive patch management software for quickly addressing software vulnerabilities.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

WSUS Offline Update - Using "WSUS Offline Update" (formerly known as "ct offline update" or "DIY...

GoToAssist - RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

Microsoft Update Catalog - Official Microsoft Update Catalog download site.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

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