Software Alternatives & Reviews

MailReach.co VS LiveAgent

Compare MailReach.co VS LiveAgent and see what are their differences

MailReach.co logo MailReach.co

The #1 email warming service to improve your deliverability by generating realistic and meaningful engagement to your emails. Easy-to-use solution to help you land in the main inbox instead of the spam folder.
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • MailReach.co Landing page
    Landing page //
    2021-05-25

A powerful deliverability solution that results from 5 years of emailing for 130 companies in 40 industries.

MailReach uses your email address to automatically start conversations with thousands of email inboxes.

The email conversations are human, natural and meaningful to build trust. No gibberish content that can be easily flagged.

Your emails get opened, replied, marked as important and removed from spam and categories.

All this positive email engagement raises your email reputation and your deliverability. It teaches the email providers to send your emails to the inbox.

Depending how your deliverability evolves, MailReach constantly adapts to maintain it and balance your activity.

You have access to a complete and easy to understand dashboard to see your results.

You can see your deliverability score, where your warm up emails land, how many of were removed from spam, on which provider, etc.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

MailReach.co

$ Details
paid $19.5 / Monthly (Pro)
Platforms
GMail Outlook Office 365 Google Workspace SendinBlue Amazon SES Sendgrid Mailgun Zoho SMTP Any Custom SMTP
Release Date
2020 November

MailReach.co features and specs

  • Deliverability Improving: MailReach warms your inbox to constantly raise your email deliverability and sending reputation.
  • Email Warming: Automated high engagement interactions from your inbox to raise your deliverability. Up to 90 emails sent per day.
  • Meaningful Warming Content: The conversations generated by MailReach are human, natural and meaningful. It builds trust to maximize the efficiency of the warming.
  • Smart Warming Algorithm: MailReach analyzes dozens of data points to constantly adapt and improve the efficiency of the warming.
  • Analytics and Reporting: Easy to Use Dashboard with your deliverability score, an overview of where your emails land, etc.
  • Responsive Support: Very nice team, always ready to help and assist you.
  • SPF, DKIM and DMARC Check: MailReach checks if your SPF, DKIM and DMARC have been properly set.
  • API: Supported

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

MailReach.co videos

No MailReach.co videos yet. You could help us improve this page by suggesting one.

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LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to MailReach.co and LiveAgent)
Email
100 100%
0% 0
Customer Support
0 0%
100% 100
Email Marketing
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing MailReach.co and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using MailReach.co and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare MailReach.co and LiveAgent

MailReach.co Reviews

  1. Great support

    Mailreach support is great. Response time and especially reaction time was super fast. Regarding warming up inboxes the tool is doing what's advertised along with teaching users how to improve deliverability at the same time.

    👍 Pros:    Simple yet powerful and efficient tool|Great customer support
    👎 Cons:    No free option
  2. From Zero to 100

    Was landing in spam for all Google professional & Personal accounts 100% of the time. Now I'm landing in the inbox 100% of the time and have my email configured perfectly. These guys are experts, highly recommend.

    👍 Pros:    Best customer service|Knowledge base
  3. MailReach provided excellent overall service to our company.

    Our entire experience with MailReah is positive.


23 Best Cold Email WarmUp Tools in 2022 (Free + Paid)
Mailreach offers a fully automated warm-up for an affordable price. It’s not the least expensive solution, however, you get access to a fair number of features as well as dedicated support. So, go and reach Mailreach official website to warmup your mails.
Source: inguide.in
Top 10 of the Best Email Warm Up tools in 2022
Why rank Mailreach #1? Among all the email warm up tools we tested, Mailreach standed out for a few key reasons: it’s an independant email warmup service, built entirely for that purpose. You can use Mailreach in a standalone way and the platform is solely focused on building a solid warm up tool. Mailreach offers a fully automated warm up for an affordable price. It’s not...
Source: mailmeteor.com
7 Best Cold Email Warm-up Software
Though MailReach uses a complex warming algorithm that handles dozens of parameters, users don’t need to know any technical skills to use it. You can get started in 2 minutes.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, MailReach.co seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

MailReach.co mentions (1)

  • How to fix broken delivery to Office365 addresses?
    The email addresses shown in the screenshot are public information. They're used by mailreach.co's public service. I assume that is what you are referring to. Source: about 1 year ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing MailReach.co and LiveAgent, you can also consider the following products

Warmup Inbox - Warmup Inbox is a tool that automates the process of warming up your email inboxes, raising your sender reputation and inbox health automatically.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Warmbox.ai - Warm up your cold email inbox, and never land in spam anymore!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mailwarm - The email warm-up tool.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.