Software Alternatives, Accelerators & Startups

Mailjet VS LiveAgent

Compare Mailjet VS LiveAgent and see what are their differences

Mailjet logo Mailjet

All-in-one email service provider that provides maximum insight and deliverability results for both marketing and transactional emails.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Mailjet Landing page
    Landing page //
    2023-10-05
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Mailjet features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Mailjet videos

Mailjet - The Email Platform For Bloggers and Business (Review 2019)

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Mailjet and LiveAgent)
Email Marketing
100 100%
0% 0
Customer Support
0 0%
100% 100
Email Marketing Platforms
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Mailjet and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Mailjet and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mailjet and LiveAgent

Mailjet Reviews

11 Sendgrid Alternatives For Your Business Email
This email sending service provider enables organizations to send marketing and transactional emails. You can also use SMS to communicate with your target groups. Besides, every marketing team gets an account for managing their respective communication strategies. Besides, the easy-to-navigate Mailjet dashboard enables marketers to track advanced elements like bounces,...
12 Top Campaign Monitor Alternatives & Competitors
Mailjet Prices: Mailjet offers a scalable pricing model, starting with a FREE plan for up to 6,000 email sends per month (limit 2oo per day), then Basic Plan starts at $8.69 per month for 30,000 emails per month (no daily limits), then Premium Plan at $18.86 per month (advanced automation features), and finally Enterprise Plans (custom quotes). Each of the paid tiers can be...
15 Mailchimp Alternatives for SaaS Companies
Mailjet is an email delivery service offering solutions to marketers but also developers. Beyond typical email marketing functionality — like a drag-and-drop builder, templates, and personalization — you can also avail of its email API, use it to send transactional emails, SMTP relay, and more.
Source: userlist.com
10 Top Mailgun Alternatives | Most Affordable Competitors 2019
Usually, SMTP integration is a task but with Mailjet it isn’t. In fact, we found it’s integration process to be one of the most easiest one. All you gotta do is username, password and server information. Voila! It’s good to go.
Source: www.formget.com
7 Best Transactional Email Services: Sendgrid vs. Mandrill & More
You asked for someone’s return on experience about Mailjet. Well, I hope Mailjet CMO’s feedback count for one… To answer your question about how we stand out from Sendgrid, I would say: – International deliverability support: not the shiniest asset, but a very effective one for every company that expect their emails to reach Gmail and Yahoo inboxes but also Orange, BT,...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Mailjet seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mailjet mentions (4)

  • Building a (Virtual) Events Site
    MailJet is a recent addition to the site. Mailing lists can get very expensive. In fact, the mailing list was by far the single most expensive item on this list but Mailjet helped with that. I started with Mailchimp, but they made pricing changes that made it incredibly expensive (for example, charging you for folks you can't communicate with because they unsubscribed). I then went to ActiveCampaign, which I used... - Source: dev.to / 6 months ago
  • Adding a Mailing List Subscription with Mailjet and Netlify Functions
    I moved from Mailchimp some years back because the cost was going to be a major burden, especially once they changed how they calculate their pricing (anyone you've been in contact with, even if they are unsubscribed and you aren't allowed to communicate with them, counts against your cap). At the time, ActiveCampaign was a cheaper but still full featured option. However, I never really needed all the features... - Source: dev.to / 9 months ago
  • What's everyone working on this week (9/2023)?
    I also would like to plug mailjet.com. I added email this week and I wanted an email provider with that ticked the following boxes:. Source: about 1 year ago
  • How does your SaaS handle transactional vs promotional emails?
    Email is hard. I spent a couple of days trying to figure out what would be a good fit for Disk Notifier. In the end, I settled for Mailjet. They showed leadership with creating MJML (an email template language) and support transactional email well. They also have a GUI for creating emails and a free tier. Source: over 2 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Mailjet and LiveAgent, you can also consider the following products

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Brevo - Innovative online Email Marketing solution to manage your contacts, create & send your newsletters and track your results. More than 80 000 clients. Best prices and attractive features.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Campaign Monitor - Email marketing software built for designers and their clients to run successful email campaigns.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.