Software Alternatives, Accelerators & Startups

Lobbytrack VS LiveAgent

Compare Lobbytrack VS LiveAgent and see what are their differences

Lobbytrack logo Lobbytrack

Sign in visitors, notify hosts, alert security and manage evacuation with Lobbytrack visitor management system.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Lobbytrack Landing page
    Landing page //
    2021-08-28

Lobbytrack is a software available on desktop and mobile apps, for all industries and of all sizes. Lobbytrack makes it fast and easy for staff to register their visitors online. Visits can be scheduled for the future or as visitors arrive.

Pre-Register Guests Register guests online before they arrive and declutter your workspace. Lobbytrack is the leading visitor management system with top-shelf features for streamlined visitor management.

Print Badges & Sign-In Visitors Visitors can safely sign in using the touchless visitor management sign-in kiosk. All your visitors have to do is scan the QR code and fill out the visitor form on their phones. Print badges as visitors sign in, before they arrive, and grant access to specific parts of your building.

Employee Sign-In & Attendance Tracking Same as with your visitor management, employees can use the touchless sign-in kiosk to sign in and sign out. For hybrid workplaces plan in advance who will be working from the office.

Alert Security & Manage Evacuation Immediately alert security of any incidents or violations. Have security use the Guard App to quickly check who's inside the facility or mark staff and visitors safe by signing them out.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Lobbytrack

$ Details
freemium $50.0 / Monthly (Per location)
Platforms
Windows Mac OSX iOS Android Windows Phone
Release Date
2016 April

Lobbytrack features and specs

  • Unlimited visitors: Yes
  • Unlimited hosts: Yes
  • Unlimited users: Yes
  • No contract: Yes
  • Capture photos: Yes
  • Print badges: Yes
  • Touchless Sign In: Yes
  • Health screening: Yes
  • Android, iOS and Windows apps: Yes
  • Lobby app: Yes
  • Employee app: Yes
  • Guard app: Yes
  • Driver license scanning: Yes
  • Employee entry / exit tracking: Yes
  • Meeting room & desk booking: Yes
  • Non-Disclosure agreement: Yes
  • SMS notifications: Yes
  • Single Sign On (SSO): Yes
  • Access control integration: Yes
  • Active Directory integration: Yes
  • Eventleaf integration: Yes
  • Watch list integration: Yes
  • Priority support - 24/7: Yes
  • API access: Yes
  • Zapier integration: Yes
  • Custom branding: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Lobbytrack videos

Lobbytrack online

More videos:

  • Review - BEST Visitor Management Software for Zero-Contact Managing - Lobbytrack
  • Review - Set Up & Use the Self-Sign-In Kiosk in Lobbytrack Visitor Management System

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Lobbytrack and LiveAgent)
Visitor Management System
Customer Support
0 0%
100% 100
Reception
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Lobbytrack and LiveAgent.

What makes your product unique?

Lobbytrack's answer

Simple, Modern and Affordable

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

Lobbytrack's answer

Easiest to use, feature rich, affordable, and built on 10+ years of feedback from thousands of leading organizations including many Fortune 500 companies, top universities, healthcare and so on.

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

Lobbytrack's answer

Corporate headquarters and organization key offices where visitors frequently visit and they need a robust yet very easy to use and efficient system for signing in visitors.

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

Lobbytrack's answer

Lobbytrack started in 2007 as on-premise solution with leading brands using it for visitor sign ins in their lobby and Lobbytrack became the first choice of most Fortune 500 companies. When cloud hosted solutions gained popularity, we introduced Lobbytrack.com a cloud based application.

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Lobbytrack and LiveAgent

Lobbytrack Reviews

We have no reviews of Lobbytrack yet.
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LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Lobbytrack and LiveAgent, you can also consider the following products

The Receptionist - The Receptionost is a visitor managemnt solution that has visitor logging system to track visitor traffic.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Proxyclick - Connect with Confidence

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TractionGuest - Safe, secure workplace for all.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.