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LiveCall VS Intelswift

Compare LiveCall VS Intelswift and see what are their differences

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LiveCall logo LiveCall

LiveCall is a callback software that enables users to talk by voice with people who are currently visiting a website in 25 seconds.

Intelswift logo Intelswift

All-in-One AI products ecosystem with Helpdesk, AI agents, Tickets, Workflows and more. With Intelswift, you get enterprise-grade features to automate customer communication with AI—at no extra cost.
  • LiveCall Landing page
    Landing page //
    2023-02-10
  • Intelswift Landing page
    Landing page //
    2025-04-02

Managing customer interactions across multiple channels is overwhelming, especially when response times lag and personalization falls short. Intelswift simplifies this complexity by combining AI automation with a seamless omnichannel experience, empowering businesses to transform customer service, sales, and marketing.

Intelswift is an AI-driven customer service automation platform that integrates channels and workflows into one solution, enabling faster responses, smarter automation, and superior customer experiences.

Features:

  1. AI-Powered Omnichannel Communication.

  2. Swift AI Copilot — a personal AI assistant in every team member’s workspace.

  3. Workflow Automation.

  4. Proactive sales and customer support AI agents.

  5. Helpdesk:
Live chat, ticketing, and omnichannel communication — all in one workspace.

  6. AI Knowledge Base
and Help Center.

  7. AI Agents Marketplace with ready-made niche agents and the ability to build your own — no coding required.

Leverage AI-driven insights to optimize your customer engagement strategy. Track key metrics like first-contact resolution (FCR), CSAT, and SLA adherence in customizable dashboards.

Curious to try? Start with a free 21-day trial of the Business Plan, unlocking full access to all Intelswift features.

LiveCall

Website
livecall.io
Pricing URL
Official LiveCall Pricing
$ Details
-
Release Date
-
Startup details
Country
Poland
City
Warsaw
Employees
250 - 499
Edit details

Intelswift

Website
intelswift.com
Pricing URL
Official Intelswift Pricing
$ Details
paid Free Trial $19.0 / Monthly (1 AI agent, GPT-powered LLMs, and essential reports)
Release Date
2024 October
Edit details

LiveCall features and specs

  • Real-Time Communication
    LiveCall allows businesses to interact with website visitors in real time, offering immediate assistance and potentially increasing conversion rates.
  • Lead Management
    The platform includes tools for managing leads, tracking conversations, and integrating with CRM systems, which helps streamline the sales process.
  • Multi-Channel Engagement
    LiveCall supports communication through various channels, including voice calls, chat, and email, providing flexibility for both businesses and customers.
  • Ease of Use
    The platform is designed to be user-friendly, with a straightforward setup and intuitive interface, reducing the learning curve for new users.
  • Automated Call Distribution
    It automatically routes calls to the most appropriate agents, optimizing resource utilization and improving customer experience.

Possible disadvantages of LiveCall

  • Cost
    The pricing may be prohibitive for small businesses or startups with limited budgets, as premium features often come at an additional cost.
  • Integration Complexity
    While LiveCall offers CRM integrations, the process might be complex and time-consuming for some businesses, particularly those with customized or less common CRM systems.
  • Dependence on Internet Connectivity
    The effectiveness of LiveCall is heavily dependent on stable internet connectivity, which can be a limitation in areas with poor network infrastructure.
  • Limited Customization
    Some users may find the customization options to be limited, restricting the ability to tailor the platform extensively to specific business needs.
  • Scalability Issues
    While suitable for small to medium businesses, there may be challenges in scaling the service to meet the demands of larger enterprises or high-traffic websites.

Intelswift features and specs

  • AI-Powered Omnichannel Communication
    Deliver consistent, personalized support across web, WhatsApp, email, Fb, Telegram.
  • Swift AI Copilot
    By learning from your knowledge base, it answers questions, generates data-rich reports, forecasts trends, and identifies anomalies. Businesses save hours — unlock actionable insights and automate complex tasks with our AI Copilot.
  • Advanced Workflow Automation
    Automate routine support tasks like ticket creation, email responses, lead qualification and meeting scheduling.
  • Smart Sales and Marketing AI Agents
    Integrated CRM connections enable seamless data sharing, while behavioral insights optimize campaign timing and messaging.
  • LiveChat and AI Agents for 24/7 Support
    Respond to customers in under five seconds with AI agents, escalating complex queries to human agents when needed. Multilingual capabilities ensure you connect meaningfully with diverse audiences.
  • Advanced Analytics
    Leverage AI-driven insights to optimize your customer engagement strategy. Track key metrics like first-contact resolution (FCR), CSAT, and SLA adherence in customizable dashboards.

Analysis of LiveCall

Overall verdict

  • LiveCall is generally considered a good tool for businesses that require direct and immediate customer interaction solutions. Its straightforward setup and effectiveness in converting website visitors into leads through instant conversations make it a valuable asset for many companies. However, its suitability may vary depending on the specific needs and size of the business.

Why this product is good

  • LiveCall is often praised for its real-time call tracking and customer engagement features. It can effectively help businesses capture leads and improve customer interaction by connecting immediately with website visitors in need of assistance. Users appreciate its ease of integration, user-friendly interface, and the ability to engage with potential customers directly through calls, which can significantly enhance conversion rates.

Recommended for

  • Small to medium-sized businesses looking to enhance customer service
  • Sales teams aiming to increase conversion rates through real-time engagement
  • Companies seeking an easy-to-use tool for connecting with potential leads

LiveCall videos

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Intelswift videos

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How to create AI customer support agent

More videos:

  • Demo - Streamline workflows, elevate support, and convert leads with AI-powered efficiency.

Category Popularity

0-100% (relative to LiveCall and Intelswift)

LiveCall

Intelswift

Lead Generation
100 100%
Lead Generation
0% 0
Customer Support
75 75%
Customer Support
25% 25
CRM
100 100%
CRM
0% 0
Sales And Marketing
0 0%
Sales And Marketing
100% 100

Questions and Answers

As answered by people managing LiveCall and Intelswift.

What's the story behind your product?

Intelswift's answer:

Intelswift was born out of necessity. When launching tech education programs across multiple countries, we struggled with slow response times, language barriers, and the high cost of scaling human support. Even with sales scripts and training, our team couldn’t keep up with the volume or deliver the technical accuracy our audience expected. So, we built our own AI-driven solution to automate customer support. What started as an internal tool quickly evolved into a product helping startups and service teams scale smarter — without hiring more people.

What makes your product unique?

Intelswift's answer:

Intelswift brings enterprise-grade features — like AI agents, smart routing, live chat, and analytics — at a fraction of the usual cost. We offer free custom integrations for high-volume clients and move faster than traditional enterprise vendors. While big corporations are slowed down by processes, we provide the flexibility and speed to tailor solutions in days, not months.

User comments

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What are some alternatives?

When comparing LiveCall and Intelswift, you can also consider the following products

Callpage - Turn website visitors into sales calls. Use CallPage and provide immediate free phone callback to your leads in 28 seconds.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Novocall - Novocall converts web visitors into sales calls in seconds.

Freshworks - Delight your customers, from wherever you are

Chatra - Live chat software that helps to increase revenue and collect feedback providing an easy way for website owners to talk to visitors in real time.

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