Software Alternatives, Accelerators & Startups

LiveAgent VS Visual Understanding Environment

Compare LiveAgent VS Visual Understanding Environment and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Visual Understanding Environment logo Visual Understanding Environment

Visual Understanding Environment (VUE) is a mind-mapping and concept-mapping tool.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Visual Understanding Environment Landing page
    Landing page //
    2021-10-17

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Visual Understanding Environment features and specs

  • Free and Open Source
    VUE is available at no cost and its source code is open, allowing for community contributions and modifications tailored to specific needs.
  • Versatile Visualization
    Provides a wide range of tools for creating different types of visualizations, making it suitable for various information mapping needs.
  • Integrative Capabilities
    Supports integrating various forms of digital resources, including text, images, and hyperlinks, offering a rich and interactive way to present information.
  • User-Friendly Interface
    Designed with an intuitive user interface that can be easily navigated by users of all skill levels.
  • Cross-Platform Compatibility
    Available for multiple operating systems including Windows, macOS, and Linux, facilitating wider accessibility.

Possible disadvantages of Visual Understanding Environment

  • Limited Advanced Features
    Might lack some advanced features found in more sophisticated commercial products, which can limit its utility for certain professional applications.
  • Occasional Performance Issues
    Users sometimes report performance lags, particularly when working with very large or complex maps.
  • Outdated Interface Design
    The visual and user experience design may feel outdated compared to more modern software solutions.
  • Lack of Regular Updates
    The development and release of updates can be infrequent, potentially leaving software vulnerabilities unaddressed and missing out on upcoming features.
  • Steeper Learning Curve for Complex Projects
    While the basic interface is user-friendly, mastering the software for more complex tasks can require a significant investment of time.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Visual Understanding Environment

Overall verdict

  • Overall, VUE is considered a useful tool for educational purposes, particularly in academic and research settings. It provides a straightforward interface for creating visual representations of information and is praised for its ability to integrate with other resources and tools.

Why this product is good

  • Visual Understanding Environment (VUE) is designed to support teaching, learning, and research by providing a tool to visually organize, present, and share digital content. It helps in creating mind maps, organizing complex information, and engaging in collaborative learning activities. The tool benefits users by offering a flexible platform to visualize ideas, manage resources, and communicate information effectively.

Recommended for

  • Educators looking for tools to enhance classroom presentations.
  • Researchers needing to organize and visualize complex data sets.
  • Students aiming to improve study habits through visual aids.
  • Teams seeking collaboration on educational projects and knowledge sharing.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Visual Understanding Environment videos

Introduction to Visual Understanding Environment (VUE) Concept Mapping

Category Popularity

0-100% (relative to LiveAgent and Visual Understanding Environment)
Customer Support
100 100%
0% 0
Brainstorming And Ideation
Help Desk
100 100%
0% 0
Idea Management
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Visual Understanding Environment.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Visual Understanding Environment

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Visual Understanding Environment Reviews

We have no reviews of Visual Understanding Environment yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Visual Understanding Environment seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Visual Understanding Environment mentions (8)

  • Ask HN: What skill do you want to develop or improve in 2024?
    You might find the following useful : Visual Understanding Environment - https://vue.tufts.edu/ Came across this in another thread recently - https://quarto.org/. - Source: Hacker News / over 1 year ago
  • What software should I use for drawing out decision trees?
    I use this for drawing "graphs" in the formal math sense like you're looking for: https://vue.tufts.edu/. Source: about 3 years ago
  • What tool should I use to make a point crawl?
    There are a number of free and commercial softwares developed for diagrams, flowcharts, and mind mapping with similar features. I haven't used them in a while, but in the past I've liked yEd and VUE. Both are free and support multiple platforms. Source: over 3 years ago
  • Is Tufts’ Visual Understanding Environment dead? It was amazing but won’t open.
    The site is working for me ( https://vue.tufts.edu ) as is the download, so it was probably a temporary glitch. Source: almost 4 years ago
  • App/Software with videos?
    I think your best bet may be Visual Understanding Environment (VUE). I can't say for sure if it will store or play videos but they make a big deal about "digital media" on their website. Source: almost 4 years ago
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What are some alternatives?

When comparing LiveAgent and Visual Understanding Environment, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freeplane - Freeplane is a powerful and free software for building mind maps.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FreeMind - FreeMind is a premier free mind-mapping software written in Java.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Xmind - Xmind is a brainstorming and mind mapping application.