Software Alternatives, Accelerators & Startups

LiveAgent VS Umso

Compare LiveAgent VS Umso and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Umso logo Umso

The Website Builder for Startups
Visit Website
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Umso Landing page
    Landing page //
    2023-01-05

Umso is the fastest way for startups to go live. We automatically generate unique websites based on your use case. You answer questions on your product, and we'll show you what will work.

Umso

Website
umso.com
$ Details
freemium $25.0 / Monthly
Platforms
Browser Google Chrome Safari
Release Date
-

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Umso features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Umso videos

Generate a Website

Category Popularity

0-100% (relative to LiveAgent and Umso)
Customer Support
100 100%
0% 0
Website Builder
0 0%
100% 100
Help Desk
100 100%
0% 0
Website Design
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Umso.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Umso. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Umso

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Umso Reviews

Top No Code Website Builders in 2023
Umso, earlier known as Landen, helps build, edit, and publish websites that align with your needs. When building a new website, you will be asked for information regarding your preferences for products, designs, and content. A basic website will then be created for you by Umso’s generating algorithm, which you can further personalize.
13 Best No-Code Website Builders 2023
The platform offers a huge selection of illustrations, images and videos that help customers to build their websites faster than before. Umso gives you the possibility to publish your website for free with their subdomain so you can try it before purchasing the services.
Source: codeless.co
21 Best No Code Tools You Need To Try
If you’re swamped with work and can’t give web development enough time, then Landen is perfect for you. Additionally, if you feel like you do not have the time to customise templates nor design a website from scratch, this tool can help you greatly.
Source: www.cenario.co
33+ Best No Code Tools you will love 😍
What I do like about Umso compared to other landing page/website builders is the process when creating a new site + a powerful visual editor which is easy to use.
25 No-Code Apps and Tools to help build your next Startup
Landen is an amazing tool for no code web development. Play a game of 20 questions while Landen figures out exactly what you need! It’s that simple, no complicated coding required. Landen is great for quickly building amazing landing pages and even some seasoned web development experts are making the switch.
Source: www.ishir.com

Social recommendations and mentions

Based on our record, Umso seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Umso mentions (3)

  • Tools I used to scale a lawncare SMB to $40k/mo with around 40% profits
    Umso.com - to create a landing page that everyone on the team could quickly edit. Source: about 1 year ago
  • MicroSaaS - a way to wealth for builders and hustlers
    Notion.so is a tool that helps manage projects and all that good stuff. Many people plan their website content on Notion for their new website or landing page. Then one day, one guy, how's about building a tool that takes that content and turns into a website quickly. BOOM -> potion.so was born. This tool solves a few sound problems: simple to spin up a website through Notion without spending extra effort and... Source: over 2 years ago
  • Advice for Saas development
    First up - inspite of you getting positive feedback for the idea from your connections, put together a concept page using any of the template based site builders like a umso.com, webflow.com etc. And run a simple experiment to see how many of your target audience signs up to get an early bird access to your biz/product. You can also use this to build your initial subscriber/mailing list. Source: over 2 years ago

What are some alternatives?

When comparing LiveAgent and Umso, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Carrd - Simple, responsive one-page site creator.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WiX - Create a free website with Wix.com. Customize with Wix' website builder, no coding skills needed. Choose a design, begin customizing and be online today

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Webflow - Build dynamic, responsive websites in your browser. Launch with a click. Or export your squeaky-clean code to host wherever you'd like. Discover the professional website builder made for designers.