Software Alternatives, Accelerators & Startups

LiveAgent VS Traefik

Compare LiveAgent VS Traefik and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Traefik logo Traefik

Load Balancer / Reverse Proxy
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Traefik Landing page
    Landing page //
    2023-07-13

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Traefik features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Traefik videos

Traefik: A Scalable and Highly Available Edge Router by Damien Duportalt

More videos:

  • Review - Playing around with Traefik
  • Review - Rocket.Chat on Amazon EKS with Traefik. By Aaron Ogle, Lead Cloud Architect

Category Popularity

0-100% (relative to LiveAgent and Traefik)
Customer Support
100 100%
0% 0
Web Servers
0 0%
100% 100
Help Desk
100 100%
0% 0
Web And Application Servers

Questions and Answers

As answered by people managing LiveAgent and Traefik.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Traefik. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Traefik

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Traefik Reviews

Top 5 Open Source Load Balancers in 2024
Traefik's prowess extends beyond the conventional, equipped with a robust set of middlewares that elevate its capabilities. Going beyond load balancing and reverse proxy roles, Traefik serves as a comprehensive solution for modern cloud-native applications, including API gateway, orchestrator ingress, east-west service communication, and more.
10 Awesome Open Source Load Balancers
Traefik is a reverse proxy and L7 load balancer. Written in Go, it’s designed to support microservices and container-powered services in a distributed system. It has native support for Docker Swarm and Kubernetes orchestration, as well as service registries such as etcd or Consul. It also offers extensive support for WebSocket, HTTP/2, and gRPC services. Traefik integrates...
Top 5 Open-Source Load Balancers 2021
The modern and efficient, Traefik is an open-source reverse proxy and load balancer that provides a simple routing platform without engaging any complexities. Most popular among the Github Fanclub, Traefik owns approximately 27.7k Github stars.
Source: linuxways.net
The 5 Best Open Source Load Balancers
Traefik bills itself as the “cloud native edge router.” It’s a modern microservices-focused application load balancer and reverse proxy written in Golang. With its emphasis on support for several modern container orchestration platforms, batteries-included logging, and several popular metric formats, Traefik is a top choice for container-based microservices architectures.
Source: logz.io

Social recommendations and mentions

Based on our record, Traefik seems to be more popular. It has been mentiond 34 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Traefik mentions (34)

  • Running Docker based web applications in Hashicorp Nomad with Traefik Load balancing
    In previous post, we discussed creating a basic Nomad cluster in the Vultr cloud. Here, we will use the cluster created to deploy a load-balanced sample web app using the service discovery capability of Nomad and its native integration with the Traefik load balancer. The source code is available here for the reference. - Source: dev.to / 3 months ago
  • Ask HN: How do you come up with side project ideas in 2024?
    Traefik (https://traefik.io/traefik) is also pretty good at this. I've used it to get certs auto-renewed for my projects. - Source: Hacker News / 4 months ago
  • Deploying Your Container with HTTPS Using Traefik as a Reverse Proxy
    In the modern landscape of web applications and services, ensuring secure and efficient traffic routing is crucial. Reverse proxies play a pivotal role in handling incoming requests, enabling SSL termination, and load balancing, all while enhancing the overall security and scalability of your infrastructure. One of the most popular and feature-rich reverse proxies is Traefik. - Source: dev.to / 10 months ago
  • Best way to deploy 8 different webs
    Yes, there's a small downtime when I deploy the app, but I am considering using Traefik to hold requests while the new build is up and running and ready to accept incoming requests. Source: 11 months ago
  • Raspberry Pi 3b+ enough for proxy server
    I have seen / heard good things abut Traefik [Traefik site] but not used it . Source: 11 months ago
View more

What are some alternatives?

When comparing LiveAgent and Traefik, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

nginx - A high performance free open source web server powering busiest sites on the Internet.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AWS Elastic Load Balancing - Amazon ELB automatically distributes incoming application traffic across multiple Amazon EC2 instances in the cloud.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Haproxy - Reliable, High Performance TCP/HTTP Load Balancer