Software Alternatives, Accelerators & Startups

LiveAgent VS TinyURL

Compare LiveAgent VS TinyURL and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TinyURL logo TinyURL

Are you sick of posting URLs in emails only to have it break when sent causing the recipient to...
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • TinyURL Landing page
    Landing page //
    2023-09-26

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

TinyURL features and specs

  • Ease of Use
    TinyURL offers a very simple interface that allows users to create shortened URLs quickly without needing to register or log in.
  • Custom Aliases
    Users have the option to create custom aliases for their shortened links, making them more memorable and meaningful.
  • Free Service
    The service is completely free to use, making it accessible for personal and business use alike.
  • Permanent URLs
    Shortened links created with TinyURL do not expire, ensuring that links remain active indefinitely.

Possible disadvantages of TinyURL

  • Limited Analytics
    TinyURL does not provide detailed analytics or tracking features for the shortened URLs, which may be a drawback for marketing and performance analysis.
  • No Edit or Delete
    Once a TinyURL is created, it cannot be edited or deleted, which can be problematic if the link destination needs to be changed or removed.
  • No User Accounts
    TinyURL does not offer user accounts or dashboards, which can make it difficult to manage and organize multiple shortened URLs.
  • Potential for Abuse
    Because TinyURL is free and does not require registration, it can be used to create malicious or spam links, potentially leading to security concerns.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of TinyURL

Overall verdict

  • TinyURL is considered a good and reliable service for those who need to create short URLs for personal or professional purposes. It is especially valuable for its simplicity and no-cost offering, appealing to users who need straightforward URL shortening without additional features.

Why this product is good

  • TinyURL is a popular URL shortening service that allows users to convert long, cumbersome URLs into shorter, more manageable links. This is particularly useful for sharing links on social media, in emails, or in printed materials where space is limited. TinyURL is easy to use, doesn't require an account, and offers free shortening services. The ability to create custom aliases also adds a layer of personalization and memorability to the links.

Recommended for

    TinyURL is recommended for individuals, small businesses, and organizations that need a quick and simple way to shorten URLs for social media posts, email campaigns, print materials, or casual link sharing without requiring advanced tracking or analytics features.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

TinyURL videos

No TinyURL videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveAgent and TinyURL)
Customer Support
100 100%
0% 0
Link Management
0 0%
100% 100
Help Desk
100 100%
0% 0
URL Shortener
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and TinyURL.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and TinyURL. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and TinyURL

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

TinyURL Reviews

Top 10 Bitly alternatives and competitors in 2025
Winner: Bitly is the superior choice for businesses with its advanced features like unlimited branded links, detailed analytics, and QR codes, while TinyURL offers a more affordable option with basic link management capabilities.
Source: blog.replug.io
11 Best URL Shorteners For 2025 (Comparison)
TinyURL is a free and simple URL shortener. It doesn’t have any of the bells and whistles the other tools on this list have, so it truly is just a simple link shortener.
10 Excellent Google URL Shortener Alternatives
If you’re looking for a free link shortener with a simple and intuitive interface, TinyURL is what you need. You don’t need to create an account to use TinyURL, and it’s easy to generate custom links for your current webpage, blog post, social media post, and more.
Source: bitly.com
07 Best Bitly Alternative You Will Only Need (FREE)
Some of the most popular alternatives to Bitly include Rebrandly, TinyURL, and Pxl.to. These services offer similar features to Bitly, such as the ability to create and share short links. However, they each have their unique advantages. Pxl.to, for example, allows you to customize your links with your branding, while TinyURL offers a simple and easy-to-use interface.
11 Best Bitly Alternatives & Similar URL Shorteners
Nowadays, you may find quite a few Bitly competitors out there. Those competitors and alternatives offer lots of exciting things that help you with the tasks you are working with. One of the best names you should consider is TinyURL.

Social recommendations and mentions

Based on our record, TinyURL seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

TinyURL mentions (5)

  • URL shorteners and why would you need one?
    Choose a shortener: Pick a link shortener that fits your needs---many offer options like custom branding, QR code creation, and analytics. Ziplink, Short.io, and Bitly are all capable of that. If you are looking for something really simple, you may want to check out TinyURL as well. - Source: dev.to / 3 months ago
  • Building a Scalable URL Shortener with Node.js (Part 1/2)
    I'm sure you're familiar with URL shortener tools like TinyURL and Bitly, as they are widely used online. It simply takes a long URL and creates a shorter, unique alias that redirects to the original link. - Source: dev.to / 9 months ago
  • More "J3w World Order" disinfo spread online
    u/Migmag360 The reason your post cannot be posted and/or approved by us is because it contains a Bitchute link--which reddit bans. You have to mask the link using TinyURL. And then re-post it again with the new link instead. Source: over 2 years ago
  • Does the Atomic Bomb exist? Part 2
    u/fedx0 I have approved this post, the reason it's still banned by Reddit is because of the Bitchute links, you cannot post Bitchute links on Reddit. If you remove the links to Bitchute, or disguise the Bitchute links using TinyUrl and re-post the article, then it should be fine. If not then you will have to post the article somewhere else, then post the link to it on here instead. Source: almost 3 years ago
  • System Design: The complete course
    Let's design a URL shortener, similar to services like Bitly, TinyURL. - Source: dev.to / almost 3 years ago

What are some alternatives?

When comparing LiveAgent and TinyURL, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bitly - Get the most out of your social and online marketing efforts. Own, understand and activate your best audience through the power of the link with Bitly Enterprise.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

YOURLS - YOURLS is a website that contains all the tools you need to create and launch your very own URL shortener. URL shorteners like bitly or TinyURL are fine for public use, but they offer limited options in terms of URL customization.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Polr - An open source URL shortener. A great non-profit and free alternative to bit.ly, TinyURL, or goo.gl.