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LiveAgent VS ThingSpeak

Compare LiveAgent VS ThingSpeak and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ThingSpeak logo ThingSpeak

Open source data platform for the Internet of Things. ThingSpeak Features
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • ThingSpeak Landing page
    Landing page //
    2021-07-26

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

ThingSpeak features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

ThingSpeak videos

+ Add

How to Analyze IoT Data in ThingSpeak

More videos:

  • Review - Review Higrow Board ESP32 and Aplication on Thingspeak #IoT #ESP32
  • Tutorial - How to Use ThingSpeak with Arduino

Category Popularity

0-100% (relative to LiveAgent and ThingSpeak)

LiveAgent

ThingSpeak

Customer Support
100 100%
Customer Support
0% 0
Data Dashboard
0 0%
Data Dashboard
100% 100
Help Desk
100 100%
Help Desk
0% 0
IoT Platform
0 0%
IoT Platform
100% 100

Questions and Answers

As answered by people managing LiveAgent and ThingSpeak.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and ThingSpeak. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and ThingSpeak

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

ThingSpeak Reviews

Best IoT Platforms in 2022 for Small Business
ThingSpeak is an IoT platform that uses channels to store data sent from apps or devices. A special feature of ThingSpeak is that you can create your own channel to collect the analyzed data hence giving a great level of flexibility to the users. You can also collect the data from the public (for example, ThingSpeak channel 12397 – Weather Station) and configure to write...
Source: www.fogwing.io
Open Source Internet of Things (IoT) Platforms
Known as the cloud IoT platform with MATLAB analytics, ThingSpeak allows you to aggregate, analyze, and visualize live data streams. IoT devices send their live data directly to ThingSpeak. From there, you create instant visualizations and can send alerts using web services. Essentially, however, you write and execute MATLAB code to do your data preparation, visualization...
Source: jansutris10.medium.com
14 of the Best IoT Platforms to Watch in 2021
ThingSpeak is a 100% analytics platform which supports advanced developer applications in environmental monitoring, energy, and smart farming. All the analysis is done on Matlab, and you can utilize the data insights for really cool stuff. For example, connecting an IoT device to Twitter and sending alerts. The best part is that using data for a certain interval is free....
Source: www.iottechtrends.com

Social recommendations and mentions

Based on our record, ThingSpeak seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

ThingSpeak mentions (9)

  • Kotlin/ Thingspeak Interfacing.
    First of all, you need to ask yourself how familiar you are with MatLab. Then from a dev point of view, could you use an API to reference cloud data then apply analytics. Great intro to IoT. I can see that company going far in 5-10 and may invest based on trajectory. Https://thingspeak.com. Source: 9 months ago
  • Google sheets and esp32
    You can use solutions like thingspeak https://thingspeak.com/. Source: about 1 year ago
  • Help me check my circuit for my self-sustaining water meter
    I'm not sure yet. Maybe something custom, but probably not. I was thinking about Thingspeak before. Source: over 1 year ago
  • Displaying readings to website?
    I haven't got around to MQTT yet, but as an easy interim solution I recommend ThingSpeak https://thingspeak.com/ as you can set up an account for free and getting an ESP to send data to it is trivial. Plus you can access it via the web, or embed their graphs and dials into a webpage. The graphics are a bit meh though. Source: over 1 year ago
  • i have an idea for a database+arduino+matlab, i need some help plz
    ThingSpeak for IoT Projects Data collection in the cloud with advanced data analysis using MATLAB Https://thingspeak.com/. Source: over 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and ThingSpeak, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AWS IoT - Easily and securely connect devices to the cloud.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Azure IoT Hub - Manage billions of IoT devices with Azure IoT Hub, a cloud platform that lets you easily connect, monitor, provision, and configure IoT devices.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Blynk.io - We make internet of things simple

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