Software Alternatives, Accelerators & Startups

LiveAgent VS The Hub by Pancentric

Compare LiveAgent VS The Hub by Pancentric and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

The Hub by Pancentric logo The Hub by Pancentric

HUB is the first sustainability-driven intranet. We're here to make your work life easier, and the planet greener. Our modern intranet helps companies deliver a better employee experience. We also support reforestation projects for a greener future
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01

HUB is a market leading intranet ranked top 3 in the UK by G2, with award-winning customer support. Our intranet solution is here to help you work smarter, not harder. Wave goodbye to clunky directories and your overloaded inbox, and say hello to a modern, easy-to-use intranet that becomes the digital home for all your people and information - so you can deliver a better employee experience.

As a sustainable solution, our intranet is hosted on low-carbon servers that use renewable wind farm energy. We also support community-based reforestation projects that help people directly affected by climate change, and plant 50 trees for every new HUB sold. By choosing HUB, you're helping to make a a difference and have a positive social impact.

As an intranet solution, HUB comes with every feature and integration as standard, and we continually upgrade you to the latest version for free, meaning you always have the latest and greatest features at your disposal.

Boost engagement with personalised two-way comms. From news announcements and must-read items, to polls, surveys, assessments, forms, forums and more, HUB has a wide array of features that enable you to transform your company's internal comms into something special.

Automated alerts send notifications to your users about recently added content, and each email is tailored to the individual user's preferences so they are only alerted about content relevant to them.

Fully mobile responsive, HUB provides a flexible intranet that adapts to the needs of your business. Create unlimited communities within your HUB, perfect for businesses with multiple brands or clients, enabling you to create bespoke intranet environments with unique branding and content.

Our intranet consultants guide you every step of the way, through free trials, onboarding, training and launching, and we proactively work with you to ensure your HUB is a continued success helping you to maximise your HUB's capabilities.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

The Hub by Pancentric features and specs

  • GDPR Compliant: Yes
  • Google Calendar Sync: Yes
  • GDrive Integration: Yes
  • OneDrive integration: Yes
  • Sharepoint folder integration: Yes
  • Office 365 Integration: Yes
  • Single Sign On: Yes
  • SSO Integration: Yes
  • News Feed: Yes
  • News & Announcements: Yes
  • Event Management: Yes
  • Events: Yes
  • Groups: Yes
  • Group management : yes
  • User And Group Management: Yes
  • Forms: Yes
  • Forms management: YES
  • Forums: Yes
  • Private and Group Messaging: Yes
  • Private team network: yes
  • private chatrooms: Yes
  • Private Community: yes
  • Office management: Yes
  • Contact Database: Yes
  • Directory: Yes
  • Personal Data Privacy: Yes
  • GDPR Compliant: Yes
  • Communication & Notifications: Yes
  • Communities: Yes
  • Messaging: Yes
  • Directory of employee names: Yes
  • Polls: Yes
  • Poll result visibility control: Yes
  • Surveys: Yes
  • Survey Management: Yes
  • Image management: Yes
  • Image galleries: Yes
  • WYSIWYG Editor: Yes
  • Content Management: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • User Permission Management: Yes
  • Permission Management: Yes
  • Tags & Groups Management: Yes
  • Page Editing: Yes
  • Custom Branding: Yes
  • Themes: Yes
  • Mandatory Must Reads: Yes
  • Slack integration: Yes
  • BambooHR Integration: Yes
  • Outlook Email Integration: Yes
  • Outlook Calendar Integration: Yes
  • Google Calendar Sync: Yes
  • Gmail Integration: Yes
  • Power BI integration: Yes

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

The Hub by Pancentric videos

Introducing the new look HUB

Category Popularity

0-100% (relative to LiveAgent and The Hub by Pancentric)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Photography
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and The Hub by Pancentric.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and The Hub by Pancentric

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

The Hub by Pancentric Reviews

We have no reviews of The Hub by Pancentric yet.
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What are some alternatives?

When comparing LiveAgent and The Hub by Pancentric, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SuiteDash - Integrated & Automated Client Portal Software : Secure Web Based Client or Customer Login Portals : White Label SaaS Project Management System, Online CRM Tool, Browser Based Invoicing & Recurring Billing, Time Tracker, Client File Upload, , All in โ€ฆ

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Onehub - Onehub helps businesses securely share and control files in the cloud.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

FileInvite - Stop chasing your clients for documents! Easily request files, documents, forms & signatures from your clients โ€“ set a due date and save hours as your requests are returned to you effortlessly.