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LiveAgent VS Spark Mail

Compare LiveAgent VS Spark Mail and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  3. » Reviews
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Spark Mail logo Spark Mail

Spark helps you take your inbox under control. Instantly see what’s important and quickly clean up the rest. Spark for Teams allows you to create, discuss, and share email with your colleagues
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Spark Mail Landing page
    Landing page //
    2023-07-22

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Spark Mail features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Spark Mail videos

+ Add

Should You Buy the New Positive Grid Spark Amp? | Review + Demo

More videos:

  • Review - DJI SPARK IN-DEPTH REVIEW!! (4K)
  • Review - 2020 Chevrolet Spark Review | Nimble w/Tons of Value

Category Popularity

0-100% (relative to LiveAgent and Spark Mail)

LiveAgent

Spark Mail

Customer Support
100 100%
Customer Support
0% 0
Email
0 0%
Email
100% 100
Help Desk
100 100%
Help Desk
0% 0
Email Clients
0 0%
Email Clients
100% 100

Questions and Answers

As answered by people managing LiveAgent and Spark Mail.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Spark Mail. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Spark Mail

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Source: biz30.timedoctor.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...
Source: financesonline.com

Spark Mail Reviews

10 Best Alternatives to Microsoft Outlook to Try in 2023
Spark is a popular email client for Mac that offers a number of features that make it a great alternative to Outlook. One of the biggest advantages of Spark is its user-friendly interface. It's easy to navigate and has a clean, modern design that makes it easy to read and compose emails.
Source: mysignature.io
11 Top Outlook Alternatives to Try
Not every user is thrilled with Spark’s privacy practices. For example, once you’ve set up your email accounts on one device, you’ll never have to enter all of your passwords or other details again. When you install Spark on another device, you enter the details of one of the accounts, and all of your inboxes are automatically synced.
Source: kinsta.com
10 BEST Outlook Alternatives in 2023
Spark is a software package that automatically categorizes emails for secure processing. It is one of the best Outlook alternative that allows you to pin or snooze emails. You can invite your teammates to create mail together.
Source: www.guru99.com
10 Alternatives to Thunderbird Reddit – Ease Your Email Life!
In search of something better, I started using Airmail again after quite some time. Now I understand that Airmail is still one of the easiest and best ways to do all that we need to do. With Spark, you can navigate through your email with a minimal interface. Finally, there’s MailMate, an email client with more power than any other for Mac OS- though the company charges for...
Source: droidpile.com
11 Best Thunderbird Alternatives That Make Email Easier
Here you can access most of Spark’s planned features as swipe actions, unique inbox, snooze, and save for future use. Also, you can get the modern features of Thunderbird which include rules, email filtering, and large search criteria.
Source: technicalustad.com

Social recommendations and mentions

Based on our record, Spark Mail seems to be more popular. It has been mentiond 30 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Spark Mail mentions (30)

  • My ADHD Life Pro tips
    Using https://sparkmailapp.com/ for email, where I put in all my email IDs and make it a ritual to finish all email in one go once in the day, I habit bundle the email with coffee always. Source: 7 months ago
  • How integrated into the Apple software ecosystem are you?
    Regarding email, I find the Mail app to be adequate for most purposes. However, I do prefer Mimestream on Mac and Spark on iOS for their user interface. Specifically, I find Spark on Mac to be a bit heavy. It is worth noting that I use custom domain email hosted through Apple instead of Gmail. Source: about 1 year ago
  • Poor time management
    Apps like Notion,Forest, Veamly orSpark can be useful. Source: about 1 year ago
  • Do you guys use apple mail app?
    Nope, I like Spark on MacOS and iOS and the Fastmail web interface on everything else. Source: about 1 year ago
  • Looking for email app recommendation
    I use Spark Mail. I think it can fulfill all the requirements you listed. Source: about 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and Spark Mail, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Thunderbird - Thunderbird is a free email application that's easy to set up and customize - and it's loaded with great features!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Airmail - Airmail is a lightweight and lightning fast mail client for Mac.

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