Software Alternatives, Accelerators & Startups

LiveAgent VS Shadow

Compare LiveAgent VS Shadow and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Shadow logo Shadow

Transform any device into a supercharged gaming machine.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Shadow Landing page
    Landing page //
    2023-10-04

Shadow

Pricing URL
-
$ Details
-
Platforms
-
Release Date
2015 January
Startup details
Country
France
City
Paris
Founder(s)
Asher Kagan
Employees
100 - 249

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Shadow features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Shadow videos

Shadow - Movie Review

More videos:

  • Review - Shadow Cloud Gaming Review
  • Review - Shadow - Movie Review

Category Popularity

0-100% (relative to LiveAgent and Shadow)
Customer Support
100 100%
0% 0
Games
0 0%
100% 100
Help Desk
100 100%
0% 0
Game Streaming
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Shadow.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Shadow. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Shadow

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Shadow Reviews

11 Best Parsec Alternatives & Similar Apps
Still, it can consume your battery. All in all, Shadow is a worth-trying app for those who love games and want to always connect with their games regardless of the location.
7 Best Cloud Gaming Services for 2020 (No. 3 is My Favorite)
Although games are a popular use of Shadow, and work well on it, Shadow’s core service is more than just games. While that’s a pro for some, it may be extra weight for people who want to keep things simple.
Source: hostingpill.com
Stream games with these Google Stadia alternatives
The Shadow cloud gaming model is about to be updated, and it will make it quite the formidable foe. For the basic monthly investment of £13, you gain access to a timeshare comprised of an Intel Xeon CPU, an Nvidia GTX 1080 equivalent graphics card, 12GB of DDR4, a 256GB SSD, and an internet connection that’ll make you weep in awe. It’s 1Gbps, so you absolutely don’t need to...
15 game streaming services you can try before Google Stadia arrives
You might not have heard of Shadow, but it’s a real cloud game streaming service based in the United States. Like other similar platforms, Shadow works by giving you a virtualized computer with the means to play 3D games. Currently, Shadow is operational in 38 out of the 50 states, with more on the way.
The Best Cloud Gaming Services for Streaming Video Games
Shadow: Cloud gaming at a fixed price. Shadow functions as a subscription service, with a price of $35 a month no matter how much time you spend playing. For those of you that play way more than you should, this service may be for you. It’s also similar to Parsec in that it’s essentially a computer in the cloud, so you can run any app you want in it.

Social recommendations and mentions

Based on our record, Shadow seems to be more popular. It has been mentiond 320 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Shadow mentions (320)

  • 🚀 Get a 5€ Discount on Your ShadowPC Subscription with Code: 80EDA79
    Upgrade your gaming experience with ShadowPC! Use my referral code "80EDA79" at checkout to snag a cool 5€ off your first subscription. Game on! 🚀. Source: 9 months ago
  • PCVR on Mac?
    I had Shadow. There quite affordable when I registered and the hardware was top line. I was using it as my gaming PC for a long time (mainly for PCVR). I live in Spain and these days there wasn't dedicated servers here so I connected through Paris nodes (and that increased a bit the latency) but I play HL Alyx and a lot of games that way with good graphics (in that moment Shadow has a GTX1080 GPU) and great... Source: 12 months ago
  • Journeyperson save on a potato? Or stuck to one large nation/several small ones?
    Https://shadow.tech/ It’s a cloud PC. I used to use it until I got my current laptop. Not cheap but very good. Source: about 1 year ago
  • Apple's game porting toolkit is fantastic. Cyperbunk 2077 at Ultra on an M1 MBP
    > But then Apple doesn't ship devices with actually powerful GPUs, so it can never compete with the gaming PCs which are far less expensive and far more powerfull graphics-wise. It is still expensive to have to use Windows just so you can game. Or put all the effort into dual booting Linux. Most people just use a Macbook and then get an Xbox/Ps5/Switch/Quest2. For games I can't use on those you can get Shadow PC... - Source: Hacker News / about 1 year ago
  • Stream pirated Games
    There is shadow.tech, which just gives you a full Windows Desktop with a little persistent disk. This should in theory work the way you want to. Source: about 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and Shadow, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Parsec - Streams games locally or over the internet

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Geforce Now - Underpowered PC can now pack the punch of high-performance GeForce GTX GPUs with GeForce NOW.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Moonlight-Stream.org - Moonlight allows you to stream your collection of games from your GameStream-compatible PC to any...