Software Alternatives, Accelerators & Startups

LiveAgent VS SeatGeek

Compare LiveAgent VS SeatGeek and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SeatGeek logo SeatGeek

Buy Event Tickets is an excellent application that helps you to buy and resell tickers to thousands of sporting events including MLS, NFL and NHL, concerts, festivals, and theaters shows.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • SeatGeek Landing page
    Landing page //
    2023-10-06

SeatGeek

Pricing URL
-
$ Details
-
Platforms
-
Release Date
2009 September

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

SeatGeek features and specs

  • Headquarters: New York, NY

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

SeatGeek videos

Do NOT Use SeatGeek To Buy Tickets! (My Experience)

More videos:

  • Review - SeatGeek | App Review
  • Review - Buying Concert Tickets Online | AXS | SeatGeek | Stubhub | Ticketmaster | & More

Category Popularity

0-100% (relative to LiveAgent and SeatGeek)
Customer Support
100 100%
0% 0
Online Ticketing
0 0%
100% 100
Help Desk
100 100%
0% 0
Event Management
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and SeatGeek.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and SeatGeek

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

SeatGeek Reviews

5 Best Android Apps for Buying Tickets
SeatGeek is the smart way to buy tickets to thousands of sporting events (NFL, NBA, NHL, MLB, MLS), concerts, festivals, and Broadway/theater shows. Tickets are backed by SeatGeek’s 100% buyer guarantee and may be above or below face value. Explore the best deals mapped on interactive seating charts with panoramic photographs from every section.
Source: phandroid.com
Extra Tickets? StubHub Isn't Your Only Option to Profit
Go with SeatGeek and/or ticketiQ, which can help you promote the event amongst your friends and transfer tickets to people easily. The former is Venmo-friendly and the latter encourages social media connecting.

Social recommendations and mentions

Based on our record, SeatGeek seems to be more popular. It has been mentiond 23 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

SeatGeek mentions (23)

  • Least racist Eagles fan
    SeatGeek Https://seatgeek.com › tba › articles Where do NFL Fans Live? Mapping Football Fandom Across the U.S. Source: 11 months ago
  • What is the best site to buy tickets from?
    You can always buy from Ticketmaster, but you can also try one of the secondary marketplaces that have officially partnered with the NFL. The bar codes are guaranteed to work as long as you buy from one of the official NFL ticketing partners like StubHub, SeatGeek, or Vivid Seats. Source: about 1 year ago
  • When do 2023/24 tickets go on sale and any tips for buying?
    The NFL schedule will be announced next week. Sometimes you can buy directly from Ticketmaster, and if you can't, the most reliable secondary ticket marketplaces are StubHub, SeatGeek, and Vivid Seats. All are official NFL ticketing partners. Source: about 1 year ago
  • Alternatives to Ticketmaster and Live Nation
    SeatGeek is what I've been using without any issues. Source: about 1 year ago
  • I'm a European that has never watched a game in person but I might be in New York for the NYM vs TOR series on 3rd and 4th of June. What do I need to know?
    Tickets are easy to buy. And it should be even easier if you are solo. Get the MLB Ballpark App for your phone. I used a resale app called seatgeek.com - and I had tickets digitally transferred to the MLB ballpark app. Source: about 1 year ago
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What are some alternatives?

When comparing LiveAgent and SeatGeek, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gametime - Last minute sports, concert and theater tickets.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ticketmaster - At Ticketmaster, we strive to put fans first. Every day we're listening to your feedback and working to improve your experience before, during, and after events.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

StubHub - StubHub is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries.